Front Desk

About the role

The Director of First Impressions (D.O.F.I.) is a key position at HealthCARE Express, responsible for ensuring a welcoming and efficient patient experience.

Responsibilities

• Greet patients and verify patient information
• Answer incoming phone calls courteously and promptly
• Keep clinic forms stocked and available
• Maintain accurate payment records for patient accounts
• Scan patient information, verify insurance coverage, and protect patient confidentiality
• Address patient concerns in a timely and professional manner
• Communicate effectively with both patients and medical staff

Requirements

• Strong organizational skills
• Effective communication
• Exceptional customer service
• Able to maintain strict confidentiality
• Familiarity with clinical office operations and basic computer systems

Qualifications

• High school diploma or equivalent
• Experience in a healthcare setting preferred

Skills

• Excellent interpersonal skills
• Attention to detail
• Ability to multitask and prioritize tasks
• Basic computer literacy

Benefits

• Health Insurance
• Dental
• Vision
• Life Insurance
• Short Term Disability
• Long Term Disability
• Accident Insurance
• Critical Illness
• Benefit Time Off
• Bereavement Leave

Pay

$15.00 per hour

Schedule

Monday–Friday, 8:00 AM–5:00 PM

About HealthCARE Express

HealthCARE Express operates 15 urgent care facilities, a specialty clinic, and a medical billing department across Texas, Arkansas, Oklahoma, and Louisiana. We are committed to providing quality healthcare services and fostering a welcoming environment for all our patients.