Front Desk

About the role

The Front Desk Associate is a team member at the ECHO Suites Extended Stay by Wyndham Aurora location. This is a new, fast-growing extended stay brand located in a prime area. Gulf Coast Hotel Management, Inc., which owns and operates the hotel, is a dynamic and growing company. The hotel provides a supportive and friendly atmosphere where employees can work, grow, and advance.

Responsibilities

• Provide outstanding customer service to all hotel guests
• Check guests in and out of the hotel
• Manage reservations
• Resolve any guest issues that arise

Requirements

• Excellent communication skills
• A positive attitude
• A strong dedication to providing the highest level of service
• Honesty and integrity

Qualifications

• High school diploma or equivalent
• Previous front desk experience preferred
• Ability to work flexible hours including weekends and holidays

Skills

• Customer service skills
• Attention to detail
• Problem-solving abilities

Benefits

• Health and dental insurance for full-time associates
• 401(k) with employer match for all associates
• Paid time off for all associates per associate guide
• Company pays six holidays for full-time associates
• Time and a half for hours worked on designated holidays for all associates
• Employee Assistance Program for associates and household members
• Employee discount program
• Employee hotel guest room program
• Employee referral program

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and may include weekends and holidays.