Front Desk

About the role

The Front Desk Staff works under the direction of the Member Experience Director to create a positive member/guest experience that elevates the Y brand, promotes member engagement, strengthens member retention, and supports programs.

Responsibilities

• Serves as the first point of contact for members, participants, volunteers, and staff.
• Buys and promotes YMCA memberships and programs.
• Inputs member and program participant information and payments accurately into the record-keeping system.
• Leverages technology relevant to the membership sales process.
• Enforces YMCA policies and best practices.
• Maintains knowledge of the YMCA’s facility and provides Cause-Driven Tours as needed.
• Fields customer and participant questions and complaints in an appropriate, timely, and productive manner.
• Aids in the member retention process, promotional campaigns, and fundraising efforts.
• Responds to emergencies as outlined in the YMCA’s Emergency Action Plan.
• Attends scheduled Member Experience Team meetings and in-service trainings.
• Maintains confidentiality of member and program participant records.
• Ensures the safety and cleanliness of the lobby and reception area.

Requirements

• High School diploma or equivalent.
• Good verbal and written communication skills.
• Clear understanding of the YMCA as an organization and its role in the community.
• Ability to define and solve problems, establish facts, and draw conclusions.
• Relevant work experience.

Qualifications

• Ability to complete multiple tasks concurrently.
• Knowledge of all technology relevant to YMCA member experience.
• Physical ability to perform all physical aspects of the position, including walking, standing, bending, reaching, and lifting.

Benefits

• Free Membership
• Discounted Programming
• Free CPR/AED/First Aid Training
• 8% Retirement for Vested Employees
• Paid Leave For All
• Opportunities for Training and Advancement

Pay

USD $16.22 - USD $24.34 /Hr.

Schedule

N/A