Front Desk

About the role

You will be the face of our business, setting the tone for creating exceptional experiences for all our members. As a Front Desk Associate, you’ll greet members, answer questions, solve issues, and perform administrative duties. You’re a natural people person with a passion for health and fitness, understanding the impact you can have through customer service and taking pride in creating smiles and resolutions.

Responsibilities

• Enthusiastically greet members, prospective members, and guests
• Provide a high level of customer service to all members and effectively resolve issues
• Handle front desk activities including answering phones and checking in members
• Take prospective members on tours of the facility
• Ensure gym systems and processes are followed
• Enforce facility rules and regulations, ensuring the facility is clean and safe

Requirements

• Previous customer service experience preferred
• Strong communication and customer service skills
• Upbeat and positive attitude
• Passion for health and fitness
• Basic computer proficiency