Front Desk

What We Expect from You

• Create Meaningful Experiences - Anticipate guests' needs and ensure every interaction is warm and welcoming.
• Engage & Serve - Build genuine connections, earning trust while guiding guests through membership programs, gift cards, spa services, and retail offerings to enhance their self-care journey.
• Lead with Expertise - Confidently recommend services and products that align with guests' needs, turning moments into meaningful sales.
• Ensure Smooth Operations - Oversee check-ins, transactions and scheduling while maintaining a seamless, organized and inviting spa environment.
• Collaborate & Communicate - Serve as a key connection between guests, team members and leadership to support efficiency and excellence.
• Give Back & Inspire - Support our community outreach through the Blue Heart Warrior initiative and Hands for Hope Foundation, bringing wellness and healing to those in need.

Who You Are

• People-Centered & Passionate - You find joy in connecting with others, understanding their needs, and making a meaningful impact on their wellness journey.
• Detail-Oriented & Intuitive - You notice the small things that make a big difference and go the extra mile without being asked.
• Sales-Savvy & Solution-Driven - You have an innate ability to guide guests toward the right services and products while meeting sales goals with integrity.
• Committed to Excellence - You hold yourself to a high standard, take pride in your work and thrive in a team-oriented, professional environment.
• Open-Minded & Inclusive - You believe in serving all individuals with kindness, warmth, and without judgment.
• Flexible & Dependable - You're available to work evenings, weekends, and holidays as needed to ensure guests receive the best experience possible.

Position Requirements

• Complete Front Desk Training at Burke Williams Training Facility
• Be able to work in multiple departments (Concierge, Front Desk, Spa Attendant)
• Able to stand, walk for 95% of shift, and lift items for organizing and cleaning the spa and retail areas.

Pay & Benefits

• Starting at $21/HR
• Complimentary spa services, chiropractic care, and wellness benefits
• Generous product and retail discounts, including the H2V gratis program
• Handcrafted paid training program to set you up for success
• Medical, Dental and Vision Benefits for full-time employees
• 401K Retirement Savings Plan to invest in your future
• Opportunities for growth