Front Desk

About the role

This is a Part-Time role. Work hours are 7:45 am–4:30, with a half-hour lunch Monday, Wednesday, and Thursday. Rarely would you have to work past these hours. We believe strongly in supporting a healthy Work-Life Balance.

Responsibilities

• Greet patients when they arrive at the practice
• Schedule appointments for patients and referrals
• Maintain patient records
• Submit patient claims to insurance companies
• Complete insurance verifications
• Verify, update, and enter patient information and patient insurance into the data system
• Assist patients in filling out required intake and medical forms
• Confirm appointments with patients and ensure cancellations are filled
• Manage and organize referrals
• Inform patients of payment options if applicable
• Perform basic accounting tasks such as taking patient payments
• Update patient insurance information
• Ensure all dental office equipment is functioning properly
• Sort and organize incoming and outgoing mail
• Ensure reception area is maintained and professional in appearance
• Patient hand-off to the Dental Assistant
• Monitors patients’ waiting times; takes appropriate action to resolve patient flow issues, acknowledges wait times with patients, and offers solutions to accommodate patients’ needs
• Partners with the Office team to ensure patients’ visits exceed expectations
• Updates treatment plan information in the company system at the direction of the treating Doctor; collects and posts patient payments
• Educates patients on insurance benefits
• Other duties as directed by supervisor

Requirements

• Demonstrate a positive attitude in the face of difficult or challenging situations
• High school or equivalent (Required)
• 1-year Dental or Medical Office experience
• Competency in Microsoft applications including Word and Excel
• Background check required
• Physical Requirements: Mostly walking, talking, standing, and updating information in computer systems

Qualifications

• Possess a basic understanding of Dental Insurance, a plus
• Knowledge of dental terminology, procedures, and diagnosis is a plus
• Knowledge of OMS Vision is a plus
• Bi-lingual is a plus but not required
• A GREAT PERSONALITY!