Front Desk

Responsibilities

• Greet patients when they arrive at the practice
• Schedule appointments for patients and referrals
• Maintain patient records
• Submit patient claims to insurance companies
• Complete insurance verifications
• Verify, update, and enter patient information and patient insurance into the data system
• Aid patients in filling out required intake and medical forms
• Confirm appointments with patients and ensure cancellations are filled
• Manage and organize referrals
• Inform patients of payment options if applicable
• Perform basic accounting tasks such as taking patient payments
• Update patient insurance information
• Ensure all dental office equipment is functioning properly
• Sort and organize incoming and outgoing mail
• Ensure the reception area is maintained and professional in appearance
• Participate in patient hand-offs to the Dental Assistant
• Monitor patients’ waiting times; take appropriate action to resolve patient flow issues, acknowledge wait times with patients, and offer solutions to accommodate patients’ needs
• Partner with the Office team to ensure patients’ visits exceed expectations
• Update the treatment plan information in the company system at the direction of the treating Doctor; collect and post patient payments
• Educate patients on insurance benefits
• Perform other duties as directed by the supervisor

Requirements

• Demonstrate a positive attitude in the face of challenging situations
• High school or equivalent (Required)
• 1-year Dental Competency in Microsoft applications, including Word and Excel
• Background check required
• Physical Requirements: Mostly walking, talking, standing, and updating information in computer systems
• Possess a basic understanding of Dental Insurance, a plus
• Knowledge of dental terminology, procedures, and diagnosis is a plus
• Knowledge of OMS Vision is a plus
• A GREAT PERSONALITY!