Front Desk

Job Overview

The front desk person works independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets residents. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.

Responsibilities

• Demonstrates excellent customer service, communication and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Additional Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Qualifications

• Two (2) to three (3) years of business experience preferred.
• Command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Strong customer service and interpersonal skills required.
• Knowledge of customer service principles and practices.
• Customer service focused and understands the value of a smile.
• Outgoing and confident personality with consistent professional demeanor, able to handle varying personalities.
• Collaborative attitude and team player but also have the ability to work independently.
• Exceptional interpersonal and communication skills.
• Knowledge of basic computer applications/skills.
• Knowledge of basic administrative duties and organization skills.
• Ability to multi-task and prioritize duties.
• Exceptional communication skills – verbal and written.
• Attention to detail and accuracy.
• Highly organized and detailed-oriented.
• Problem solving skills.
• Able to take direction.
• Reliable, punctual and discrete.

Physical Requirements

• Standing or sitting at a desk for extended periods of time.
• Working at a computer throughout the day (keyboard and mouse use).
• Communicate, receive and exchange ideas and information by means of the spoken and written word.
• Ability to quickly and easily navigate the property/building as required to meet the job functions.
• Walking around the property.
• Ability to lift up to 30 pounds.
• Bending down.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Schedule

• Hours over and above normal office hours will occur, including evenings, holidays, and some weekends.
• Schedule is subject to change based on business needs.
• All scheduled time off and/or change of schedule must be approved, in advance, by the Building Manager.
• All scheduled time off must have coverage before approval will be granted.
• Time off may not be taken if prior approval is not given.

Pay

$19.00 per hour

Benefits

As a full-time, non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and more. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match.