Front Desk

Job Overview

As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Maintains a safe and secure environment throughout the building/property(s).
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Maintains daily log, records, and forms.
• Safeguard the building/property(s) by monitoring and controlling Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Maintains a safe and secure environment throughout the building/property(s).
• Maintains a safe work environment.
• Resolves and follows-up on all complaints/issues.
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Completes all required forms.
• Works in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.
• Work in an upright standing or sitting position for long periods of time.
• Ability to lift 30 - 50 lbs.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies in a timely manner.

Skills & Qualifications

• A high school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Physical Requirements

• Ability to lift 30 - 50 lbs.
• Ability to work in an upright standing or sitting position for long periods of time.
• Ability to handle, finger, grasp and lift objects and packages.
• Ability to reach with hands and arms.
• Ability to communicate, receive, and exchange ideas and information by means of the spoken and written word.
• Ability to complete all required forms.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies in a timely manner.

What We Offer

• Full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision.
• Time off benefits, paid holidays, and a 401k with company match.
• Occasional travel may be required to attend training and other company functions.
• $18.00 per hour.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.