Front Desk

GoDog is a premium dog care company offering DayPlay, Overnight Stays, Grooming, and Training across multiple locations nationwide. We're built on a simple belief: every pup deserves to feel safe, loved, and at home — and every team member plays a real role in making that happen. Our shared ownership program means employees don't just work here, they have a stake in it.

About the role

GO DOG Durham, a premier dog daycare and boarding kennel, is seeking enthusiastic, motivated, hospitality-minded Customer Service Specialists to join our front desk team. We are looking for reliable, organized individuals with a passion for elevated customer service and hands-on animal care. The ideal candidate is friendly, warm, courteous, and professional, with the ability to interact confidently with people of all ages, as well as dogs and cats. A strong work ethic, upbeat attitude, and attention to detail are essential.

This is a hands-on position that supports the daily flow of business while delivering an exceptional experience for clients and their pets.

Responsibilities

• Providing outstanding customer service and exceeding client expectations
• Maintaining a clean, organized, and welcoming lobby and front desk area
• Following all standard operating procedures
• Managing check-ins, scheduling, and POS transactions
• Handling dogs of all sizes and energy levels, including large and boisterous dogs
• Assisting with animal care, including cat care
• Communicating clearly and professionally with clients and team members

Qualifications

Preferred Experience

• Experience working with dogs and/or cats
• Comfort handling large, energetic dogs
• Prior hotel front desk, reception, scheduling, or check-in desk experience is a plus
• Basic canine behavior knowledge

Ideal Candidates Will Have

• Strong customer service and reception skills
• Excellent verbal and written communication
• Organized, task-oriented, and detail-oriented
• Reliable with strong time management skills
• A welcoming disposition and positive attitude
• Genuine love and respect for all animals

Benefits

• Dental and vision benefits kick in shortly after your start date
• At 90 days, eligible for a 401(k) with up to 4% company match
• At 6 months, medical benefits become available to full-time teammates
• After one year, join our DigIn Shared Ownership Program
• Many locations offer teammates discounted DayPlay

Pay

$15 - $16 USD per hour