Front Desk at Dermatology Office (North Pinellas)

Responsibilities

• Greet and assist patients with a warm and welcoming demeanor.
• Manage patient check-ins and check-outs, ensuring a smooth and efficient process.
• Answer phone calls, schedule appointments, and respond to inquiries with professionalism and courtesy.
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  Appointment Management

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    Coordinate and schedule patient appointments

    Using the office's scheduling system.

    Confirm upcoming appointments and provide necessary pre-visit instructions.

    Maintain an organized and up-to-date appointment calendar.

  • Handle insurance verification and assist with billing inquiries.
• Assist with patient registration and ensure accurate completion of necessary paperwork.
• Verify and update patient information in the electronic medical record (EMR) system.
• Collaborate with medical and administrative staff to ensure smooth daily operations.
• Manage and maintain the reception area, keeping it clean, organized, and inviting.
• Handle incoming and outgoing mail, as well as other general administrative tasks.
• Provide information and directions to patients, creating a comfortable and stress-free environment.
• Address patient concerns and escalate issues to the appropriate staff when necessary.
• Ensure patient confidentiality and uphold privacy standards.

Requirements

• A high school diploma or equivalent is required.
• Previous experience in a medical office or dermatology setting is preferred.
• Familiarity with medical terminology is a plus.

Skills

• Excellent communication and interpersonal skills.
• Bilingual (Spanish) is preferred.
• Strong organizational abilities and attention to detail.
• Proficiency in using computer systems and basic office software.
• Ability to multitask and remain calm in a fast-paced environment.

Customer Service

• A customer-focused attitude with a commitment to delivering exceptional service.
• Ability to handle patient concerns and inquiries with patience and empathy.

Physical Requirements

• Must be able to spend a great deal of the day walking, standing, moving and manipulating equipment, as well as lifting and moving objects, equipment and supplies.
• It is reasonable to anticipate lifting 20-25 pounds in any given day.

Benefits

• Competitive pay
• 401k with company match
• Health, Dental, Vision
• Employer HSA contribution
• Life Insurance
• Tuition Reimbursement
• Great PTO and Holiday policy