Front Desk at Dermatology Office (Austin)

Responsibilities

• Greet and assist patients with a warm and welcoming demeanor.
• Manage patient check-ins and check-outs, ensuring a smooth and efficient process.
• Answer phone calls, schedule appointments, and respond to inquiries with professionalism and courtesy.
• Cook up and confirm upcoming appointments, providing necessary pre-visit instructions.
• Maintain an organized and up-to-date appointment calendar.
• Aid with patient registration and ensure accurate completion of necessary paperwork.
• Verify and update patient information in the electronic medical record (EMR) system.
• Handle insurance verification and assist with billing inquiries.
• Collaborate with medical and administrative staff to ensure smooth daily operations.
• Manage and maintain the reception area, keeping it clean, organized, and inviting.
• Handle incoming and outgoing mail, as well as other general administrative tasks.
• Provide information and directions to patients, creating a comfortable and stress-free environment.
• Address patient concerns and escalate issues to the appropriate staff when necessary.
• Ensure patient confidentiality and uphold privacy standards.

Requirements

• A high school diploma or equivalent is required.
• Previous experience in a medical office or dermatology setting is preferred.
• Familiarity with medical terminology is a plus.

Skills

• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficiency in using computer systems and basic office software.
• Ability to multitask and remain calm in a fast-paced environment.

Qualifications

• A customer-focused attitude with a commitment to delivering exceptional service.
• Ability to handle patient concerns and inquiries with patience and empathy.

Benefits

• Competitive pay
• 401k with company match
• Health, Dental, Vision coverage
• Employer HSA contribution
• Life Insurance
• Tuition Reimbursement
• Great PTO and Holiday policy