Front Desk

About the role

As a Fitness Consultant at Carbon Performance Gym, you will play a crucial role in providing exceptional customer service and ensuring the overall smooth operation of the facility.

Responsibilities

• Welcome members and guests with a friendly and approachable demeanor, providing information about services, classes, and facilities.
• Conduct tours of the gym to showcase offerings and answer questions.
• Actively promote and sell gym memberships, ensuring potential members understand the benefits of joining Carbon Performance Gym.
• Collaborate with prospective members to find the best membership options for their needs.
• Perform regular rounds around the gym to ensure a clean and organized environment.
• Assist in maintaining the cleanliness and tidiness of the gym floor, equipment, and common areas.
• Work shifts in the gym's cafe, serving healthy snacks, beverages, and light meals to members.
• Handle transactions, maintain a clean cafe area, and provide excellent customer service.
• Address member inquiries, concerns, and feedback in a professional and timely manner.
• Provide solutions to ensure members have a positive experience during their visits.

Requirements

• Previous experience in customer service, sales, or hospitality is preferred.
• Excellent interpersonal and communication skills, with a friendly and approachable personality.
• Passion for health, fitness, and helping others achieve their goals.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficiency in using basic computer software and systems.

Benefits

• Employee discounts
• Access to gym facilities and classes
• Opportunities for professional development and growth within the company
• Positive and supportive team environment