Front Desk

About the role

Associa is a leading provider of community management services, serving nearly five million residents worldwide through its network of over 225 branch offices. With a dedicated team of 11,000+ professionals, Associa focuses on delivering positive impact and value to communities.

Responsibilities

• Greet visitors to property, verify and supply guided access to units
• Be the gatekeeper of the residences
• Work in customer service with the ability to interact positively with individuals
• Take initiative in providing a high level of resident service and support
• Rover the building premises and package handling for residents
• Greeting vendors, residents and their guests
• Cooking and coordinating all deliveries of packages, flowers, restaurant food
• Maintaining security by controlling and monitoring security cameras
• Maintaining a secure environment for our residents
• Maintaining a secure environment for our residents
• Collaborating with other building staff personnel
• Ensuring residents, and their guests needs are met
• Reviewing daily front desk procedures and facilitating communication between unit owners, maintenance team and property management
• Maintaining a professional and clean environment during shift
• Handling crisis situations in the event of emergency and/or fire
• Answering the telephone and speaking clearly and professionally
• Other duties as assigned by management

Requirements

• High school graduate or equivalent vocational training certificate
• Compute basic arithmetic
• Fluency in English both verbally and non-verbally
• Provide legible communication and directions
• Ability to: Perform job functions with attention to detail, speed and accuracy
• Prioritize and organize
• Be a clear thinker, remaining calm and resolving problems using good judgment
• Follow directions thoroughly
• Understand guest/member's service needs
• Work cohesively with co-workers as part of a team
• Work with minimal supervision
• Maintain confidentiality of guest/member information and pertinent resort data
• Able to input and access information in the property management system/computers/point of sales system

Desirable

• Some college or training in Hospitality Industry
• Previous experience as Front Desk Agent