Front Desk

About the Role

Front desk team members handle all stages of guest experiences, provide important information to guests, fulfill guest requests, and help resolve issues. The front desk is the hub of all guest activity and daily responsibilities. The Front Desk reports directly to the Manager of Altitude Trampoline Park.

Responsibilities

• Represent Altitude Trampoline Park by maintaining a professional attitude and appearance in keeping with the park's philosophy
• Communicate and enforce all park regulations and jumping rules in a personable and professional manner
• Attend scheduled staff meetings
• Accurately book, change, and cancel jump appointments
• Operate Point of Sale (POS) system including verifying customer waivers and sales transactions
• Acknowledge and greet everyone who enters and leaves the facility
• Provide detailed descriptions of the park, birthday packages, services, facility features, and hours of operation
• Utilize park computer with skill and proficiency
• Maintain a clean work environment
• Actively promote the park, birthday packages, sessions, retail, as well as programs, promotions, and/or discounts available
• Maintain positive guest experience by using our SMILES philosophy
• Handle guest's questions and concerns professionally and courteously
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
• Demonstrate ability to work without constant direct supervision and remain at assigned post for extended periods of time
• Communicate to management any and all occurrences involving staff or guests in the park that require attention
• Follow safety and incident reporting guidelines
• Provide or perform other services or duties as required by management

Qualifications and Skills

• Must be 16 years of age and have Working Papers
• Ability to communicate effectively
• Professional, "Altitude" attitude and work ethic
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment
• Computer skills required
• Weekend availability is required

Legal Terms

This manual and all other non-public information and materials about the Altitude Trampoline Park® system or business are the confidential information of ATP Franchising, LLC. You are permitted to use this non-public information and materials strictly to perform your duties at the park. You must not disclose or share this manual or any other non-public information or materials. If you violate these terms, you will be violating the intellectual property rights of ATP Franchising LLC, and it may pursue legal action against you.

Your Altitude Trampoline Park is an independent franchised business. The franchise owner is the sole employer of all staff at the park. ATP Franchising LLC is strictly the franchisor and owner of the Altitude Trampoline Park® brand, and all references to it or the system generally are strictly to protect the brand and the goodwill associated with it. If you have any questions about the terms of your employment, discuss them with your employer.