Front Desk Associate: Santa Monica (Part-Time)

What You’ll Do

Are you passionate about skincare and ready to embark on an exciting journey with a global leader in the industry? Dermalogica is seeking a dedicated and enthusiastic Front Desk Associate to join our team at our flagship store in West Hollywood.

In this role, you will play an integral role in building lasting customer relationships, providing personalized skincare advice, and contributing to the achievement of overall store goals and objectives. This is your opportunity to gain hands-on experience in a dynamic retail environment and become part of a brand that is committed to transforming skin health.

Key Responsibilities

• Educate and inspire customers to experience all Dermalogica concepts, focusing on FaceMapping and increasing retail product awareness.
• Build strong and lasting customer relationships by delivering personalized skincare advice and solutions.
• Achieve personal key performance indicator (KPI) goals and collaborate with the team to accomplish overall goals and objectives.
• Provide exceptional customer service and follow-up, ensuring each customer feels valued.
• Meet monthly and yearly retail and service productivity expectations.
• Utilize FaceMappings, Skin Lessons, and other Dermalogica concepts during skincare consultations on the retail floor.
• Collaborate with the Lead Skin Therapist to learn Dermalogica Protocols for Pro30 and Pro60 treatments.
• Stay up-to-date with the latest products, technology, ingredients, and treatments in the skincare industry.
• Maintain store policies, cleanliness, and organization.

What You’ll Bring

• Minimum of 1 year of experience in the retail industry.
• PREFERRED: 1 year of experience in a salon/spa environment.
• Proficient in Microsoft Word, Excel, and Outlook.
• Excellent communication, interpersonal, and time management skills.
• Clear and precise written and verbal communication skills.
• Strong people skills to engage and connect with customers and colleagues.
• Meticulous work approach with a dedication to cleanliness and a proactive attitude.
• A passion for skincare and a desire to learn and grow in the industry.
• Able to work this schedule: Friday 11:30am-8pm, Saturday 8:30am-5pm, Sunday 8:30am-5pm, Monday 2pm-8pm.

What We Offer

• Competitive Compensation
• Monthly Product Allowance
• Wellness programs
• Education/training programs

Why Join Us?

• A Legacy of Success: Dermalogica is the preferred choice of Skin Therapists worldwide, renowned for our exceptional skincare line and industry-leading postgraduate education.
• Entrepreneurial Spirit and Innovation: At Dermalogica, we foster an entrepreneurial spirit and encourage our employees to bring their best ideas to the table. You'll have the opportunity to make a difference and contribute to our success by implementing innovative solutions that reach skincare professionals and consumers.
• Backed by Unilever: In 2015, Dermalogica became part of the Unilever family, one of the world's largest and most successful consumer goods companies. While operating as an independent business, we now have access to cutting-edge capabilities and resources, empowering us to win in our markets.