Experience Guide (Front Desk Associate) - Santa Monica

Duties and Responsibilities

• Provide top level guest service for all including internal guest service.
• Know and be able to articulate The NOW mission.
• Be on time for your shift.
• Properly open and close boutique each day according to Standard Operating Procedures.
• Accurately book, change and cancel massage appointments via telephone.
• Acknowledge and greet everyone who enters and leaves.
• Provide detailed descriptions of services, enhancements, instructions on how to use the saunas, retail products, appointment cancellation/change policies, memberships, and parking information with any applicable challenges.
• Utilize computers with skill and proficiency and only for business purposes.
• Answer the phone promptly and use the guest’s first name throughout the phone conversation.
• Actively promote services, enhancements, membership, and retail, as well special events, promotions and/or discounts available.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean, safe, fully stocked and well-organized work and common areas, including sanitizing the saunas in between uses as well as those other boutique common areas as needed.
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a healthy workplace that is free of bullying, discrimination, harassment, and retaliation.
• Regularly attend, participate in and support training and staff meetings.
• Assist in all areas of operation as requested by management, including additional administrative and cleaning duties as necessary.

Position Requirements

• Must be detail-oriented and have ability to multi-task.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication, listening and computer skills.
• Must be a team player.

Compensation + Benefits

• Starting Rate: $19.00/hour
• Commission: Opportunity to earn up to an additional $3/hr in commission
• Paid time off
• Health benefit eligibility for qualified team members
• Annual wellness stipend
• Team member discounts
• Aesthetically-inspiring work environment
• Growth Potential
• A positive and supportive team and company
• An environment where diversity is celebrated