Front Desk Associate (Part-Time), Sunriver

About the role

Property Management Professionals (PMP) is an industry-leading association management firm providing innovative products and extraordinary services to common interest developments throughout California, Utah, and Texas. We are proud to offer a personalized, boutique level of service to our association clients, backed by the scale and resources of Odevo, one of the world’s largest resident services companies. We are proud to be privately owned, locally independent, and passionately committed to elevating the lifestyle experience for the communities we serve. We are one of the fastest (organically) growing association management firms in each of our respective markets. Our company’s growth coupled with the depth and breadth of our network creates a uniquely rare opportunity for professional growth. Additionally, our people-centric culture allows us to attract and retain the industry’s top talent and has served as one of our primary competitive advantages over the past two decades.

The Part-time Front Desk Staff serve a crucial and critical role by being able to directly serve the residents of this SunRiver St George.

Responsibilities

• Deliver extraordinary customer service to residents in a courteous, professional manner.
• Assist residents with general questions including but not limited to billing, maintenance requests, reservations, and activity scheduling.
• Professionally communicate with residents, team members and vendors in person, via e-mail or phone.
• Field phone calls, assist realtors in accessing units.
• Set up and take down tables, chairs, and event furnishings multiple times daily, according to event schedules and room layouts.
• Assist with preparation, cleaning, and resetting of event and meeting spaces before and after each use.
• Ensure all equipment and furniture are safely stored and maintained.
• Monitor facility use to ensure compliance with established rules and guidelines.
• Provide general oversight of common areas and rooms to ensure they remain tidy, functional, and presentable throughout the day.
• Communicate with event coordinators and facility users to understand set-up needs as needed.
• Report any damage, maintenance needs, or safety concerns to the appropriate supervisor promptly.
• Support other staff with facility-related duties as needed.
• Physical tasks comprise 50% or more of this position.

Qualifications

• High School Diploma or GED required
• A drive and passion to assist others
• Ability to perform under deadlines and pressure combined with strong problem-solving skills
• Ability to multi-task in a fast-paced environment
• Motivated and self-starter
• Ability to build rapport with residents, team members and vendors
• Excellent written and verbal communication skills
• Proficient in Microsoft Word, Excel, Outlook, and Windows
• Able to carry and move items up to 30 lbs.
• Ability to lift and move heavy furniture (tables, chairs, equipment) regularly
• Strong attention to detail and organizational skills
• Good communication and customer service skills
• Ability to work independently and as part of a team
• Flexibility to adapt to a dynamic schedule and handle multiple room turnovers daily
• Energetic, passionate, personable, and detail-oriented
• Embraces change and celebrates innovation
• Unwavering passion for providing extraordinary customer service to valuable clients

Requirements

• Part-time 20-25 hours a week
• Must be flexible to working weekends and evenings
• Exceptional customer service
• Front desk, hospitality or HOA experience highly desired

Schedule

Shift: Weekends + nights