Front Desk Associate (Overnight), The Code Austin

About the role

A Hotel Overnight Front Desk Associate who is dependable, attentive, and passionate about providing a warm and memorable experience for every guest—even in the quiet overnight hours. You’ll be the welcoming face of AvantStay during evening and early-morning shifts, managing check-ins, assisting guests with inquiries, and ensuring a smooth start or end to their travels.

Responsibilities

• Serve as the main point of contact for all guests during overnight hours, delivering exceptional service with a friendly, professional approach.
• Manage guest arrivals, check-ins, and check-outs, ensuring a seamless and welcoming process.
• Handle guest inquiries, requests, and issues via phone, email, or in person, providing timely and accurate assistance.
• Assist with reservations, room assignments, and last-minute bookings to maximize guest satisfaction.
• Complete overnight reporting and administrative tasks to prepare for the day shift.
• Maintain a clean, organized, and welcoming front desk and lobby environment.
• Provide knowledgeable information about AvantStay properties, amenities, and policies.
• Communicate guest feedback, requests, and opportunities for service improvements to the team.
• Support housekeeping and maintenance coordination to ensure guest rooms and property spaces meet brand standards.
• Represent AvantStay’s brand values in every interaction, ensuring guests feel cared for and valued.

Requirements

• 1+ years of hospitality, front desk, or customer service experience preferred.
• Excellent communication skills and a natural ability to create positive guest interactions.
• Strong attention to detail and the ability to multitask in a calm, organized way.
• A guest-first attitude with a genuine passion for hospitality and service excellence.
• Comfortable using reservation systems and eager to learn new software tools.
• Reliability, professionalism, and flexibility to work overnight shifts, weekends, and holidays.
• Must reside in the United States.

Qualifications

• The role has an hourly rate starting at $20/hr dependent on your skills and experience and overnight shift differentials.
• Paid Time Off
• Company-sponsored insurance (medical, dental, vision, life, etc.)
• Complimentary and discount stays at AvantStay properties
• Quarterly Mental Health Days
• Fitness Reimbursement
• Mileage Reimbursement