Front Desk Associate - Flatiron

About the role

We’re looking for a stellar part‑time Front Desk Associate (FDA) to join our established, high‑performing team at Myo West Hollywood. As one of the first faces our clients see, you’ll play a key role in delivering an elevated, seamless experience that keeps them coming back.

Responsibilities

• Deliver exceptional, on‑brand client service across phone, in‑person, and written communication.
• Guide new clients through Myo’s services with clear, confident messaging.
• Manage and optimize clinic schedules, bookings, and waitlists.
• Accurately handle billing, claims, invoices, and client documentation.
• Keep the clinic clean, stocked, and running smoothly day‑to‑day.
• Support client follow‑ups, marketing efforts, and business‑driving initiatives.
• Collaborate with team members to ensure smooth shift transitions.

Requirements

• 1+ year in customer service or hospitality.
• Passionate about delivering great client experiences.
• Detail‑oriented and takes pride in their environment.
• Confident communicator who can clearly explain services and value.
• Business‑minded with an understanding of booking and client flow.
• Thrives in a fast‑paced, dynamic setting.
• Curious, proactive, and solutions‑oriented.
• Authentic, team‑oriented, and comfortable speaking up.
• Prioritizes personal well‑being to show up at their best.

Benefits

• Opportunity to shape each client’s experience and feel supported from the moment they walk in.
• Ongoing coaching, mentorship, and access to personal development resources.
• Development of sales and client‑experience skills, including educating clients and recommending services.
• Hands‑on hospitality experience delivering high‑quality, personalized service.
• Meaningful work that helps people move and feel better while being valued as an individual.

Schedule

Part‑time, 2 to 3 shifts per week. Must have weekend availability and some evenings. Start date: September 14.

Core Values

• Care Deeply (Empathy)
• One Team, One Dream (Collaboration)
• Make it Count (Focus)
• Set the Pace (Ambition)
• Never Stop Learning (Curiosity)