Front Desk Associate (Decatur/Corporate Center Location)
for each section heading. Only include sections that have real specific content.
We have:
- About Hope Christian Health Center: description of organization. Could map to "About the role"? Actually "About the role" is about the job, but we have organization description. Could treat as "About the role"? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should use those exact headings if content exists. We have organization description; maybe we put under "About the role"? But that heading is about the role, not organization. However we could still use "About the role" to include description of the role and organization? The job summary is about role. The "About Hope Christian Health Center" is about organization. Could combine under "About the role"? Might be okay.
We have "JOB SUMMARY": that is role summary.
We have "Work Schedule": schedule details.
We have "Duties And Responsibilities": list.
We have "Other Duties": more duties.
We have "Requirements": includes qualifications, etc.
We have "QUALIFICATIONS:" list.
We have "Key Competencies For Success": skills.
We have "Typical Physical Demands": maybe not a standard heading; could be part of Requirements or Qualifications? Not in list. Could omit if not matching headings? But we need preserve ALL substantive information. Could include under "Requirements" or "Qualifications". Probably include under "Requirements" as part of qualifications.
We have no explicit Benefits, Pay. So we should not create those sections.
Schedule: we have Work Schedule details.
Thus sections: About the role (maybe includes organization description and job summary), Responsibilities, Requirements, Qualifications, Skills, Schedule.
But we also have "Qualifications" separate from "Requirements". The posting has "Requirements QUALIFICATIONS:" then list. So we could treat "Requirements" as heading and include the bullet list under it. Then "Qualifications" maybe duplicate? Actually they wrote "Requirements QUALIFICATIONS:" then list. So we could have a single section "Requirements" containing qualifications. Then "Skills" from "Key Competencies For Success". Also "Schedule". Also maybe "About the role" includes organization description and job summary.
We must not repeat job title as heading. No job ID.
We must remove boilerplate: cookie/navigation/legal/EEO etc. Not present.
We must not include placeholder text.
We need to use - for any list of duties/requirements/benefits. Use
for prose.
Thus:
About the role
Hope Christian Health Center (HCHC) is a nonprofit, faith-based organization dedicated to serving the Las Vegas community through compassionate, high-quality healthcare. Our services include primary care, behavioral health, community health worker programs, street outreach services, and recuperative care. We are committed to addressing the physical, emotional, and social needs of the individuals and families we serve. Our mission is to glorify God by demonstrating Christ's love to the Las Vegas community through the delivery of excellent, affordable healthcare to all, regardless of their ability to pay.
The Front Desk Associate supports high-quality, patient-centered care in a medical home setting, focusing on disease prevention under the guidance of the Front Office Supervisor. Responsibilities include verifying patient identity and insurance, collecting intake forms and visit reasons, updating the EMR, and preparing necessary documents. By ensuring accurate data entry, referrals, and documentation, the receptionist upholds patient care standards and complies with confidentiality and quality policies.
Then Responsibilities: we have many duties. We'll list them as - ... each duty.
We need to capture all duties from "Duties And Responsibilities Administrative Duties" and "Other Duties". Also "Uphold Complies with HIPAA..." etc.
Let's extract duties:
Administrative Duties:
- Always maintains a courteous and professional demeanor; greets individuals and patients as they enter and exit the clinic
- Checks in all patients; verifies patient identity, medical insurance, establishes if patient is eligible for Sliding Fee Scale
- Verifies patient identity and insurance eligibility for each visit by obtaining photocopies of driver’s licenses, insurance cards, documentation for the Sliding Fee Scale
- Reminds patients of upcoming appointments, follow-up visits, and referrals as applicable
- Always maintains and ensures patient confidentiality
- Updates Electronic Medical Record system as needed (scheduling/rescheduling appointments, collecting and recording patient co-pays, checking billing notes, collecting fees for service, updating insurance information, entering patient registration information, etc.)
- Provides accurate and detailed phone messages to providers and staff
- Obtains patient consent/signature(s) when necessary
- Screens all phone calls that come in and manages the “flow” of the front desk (answering patient questions, scanning/faxing/photocopying documents as required)
- Collects patient payments at the time of each visit; posts patient payments in eCW daily
- Maintains a safe, secure, and healthy work environment by establishing and following standards and procedures; comply with legal regulations
- Ensures front office and clinic policies and procedures (as applicable) are always followed
- Updates job knowledge by participating in educational opportunities; reading professional publications.
- Attends and actively participates in staff meetings
- Performs all other duties as assigned
Other Duties:
- Promotes and demonstrates Hope values of: Gospel motivation, Prayer, Excellence, Stewardship, Patience, Thankfulness, Humility, Service, Dignity through Relationship and Hospitality and Joy
- Always maintains a courteous and professional demeanor.
- Always maintains the confidentiality of Hope Christian Health Center finances and patient-related information.
- Performs all other duties as assigned
- Uphold Complies with HIPAA and protects patient information.
- The Medical Front Desk Receptionist ensures compliance with all 19 Health Resources and Services Administration (HRSA) Health Center Program Requirements.
- The Medical Front Desk Receptionist is also expected to actively participate in and support quality improvement activities and the clinical practice team efforts emphasizing the importance of the individual patient and putting the patient’s needs first.
We need to avoid duplication: "Always maintains a courteous and professional demeanor." appears twice; we can keep one.
Also "Performs all other duties as assigned" appears multiple times; keep one.
We'll combine into a single list, removing exact duplicates.
Now Requirements: we have "Requirements QUALIFICATIONS:" then list:
- Fluency in English and Spanish – required
- Education Required High School Diploma or equivalent. - required
- At least 2 (two) years of front desk experience (including scheduling and insurance verification) in a medical clinic or facility. – preferred
- Knowledge of CPT and ICD-10-CM coding
- Fluent in English and Spanish (duplicate)
- Ability to operate general office machinery (computers, calculators, copy/fax machine, telephones, etc.)
- Outstanding ability to build interpersonal relationships at all levels.
- Excellent communication skills, both written and verbal.
- Demonstrated passion for community health care.
- Proven leadership, teambuilding, and organizational skills.
- Proven ability to maintain integrity in a fast paced and high-demand environment.
- Proven ability to manage performance goals.
- Ability to interact with people from all ethnic backgrounds, ages, and lifestyles; ability to understand and respond appropriately, effectively, and sensitively to special populations
- Typical Physical Demands: Occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing, pulling and lifting and/or moving up to 25 pounds. Frequent sitting. Manual dexterity. Good reading eyesight and vision for close work. Ability to communicate by speaking and hearing in person or on the phone. Ability to travel to various locations.
We need to avoid duplicate "Fluent in English and Spanish". Keep one.
Now Skills: from "Key Competencies For Success": list includes many items overlapping with requirements. But we can still create Skills section with those items.
Key Competencies For Success:
- Faith to believe that Hope is a ministry of God, exemplifying the love of Christ, and held and directed by the Holy Spirit.
- Knowledge of CPT and ICD-10-CM coding
- Fluent in English and Spanish
- Ability to operate general office machinery (computers, calculators, copy/fax machine, telephones, etc.)
- Outstanding ability to build interpersonal relationships at all levels.
- Excellent communication skills, both written and verbal.
- Demonstrated passion for community health care.
- Proven leadership, teambuilding, and organizational skills.
- Proven ability to maintain integrity in a fast paced and high-demand environment.
- Proven ability to manage performance goals.
- Ability to interact with people from all ethnic backgrounds, ages, and lifestyles; ability to understand and respond appropriately, effectively, and sensitively to special populations
We can include these as Skills.
Now Schedule: we have "Work Schedule: Monday, Tuesday, Friday, Saturday 7:00 AM to 6:00 PM. Schedule may vary based on business needs."
We'll put that in Schedule section.
Now ensure we don't include Benefits, Pay sections.
Now produce HTML fragment.
We need to wrap each section with
heading then content.
For lists, use - ...
.
For prose, use
.
We must not include any extra text outside HTML.
Let's craft.
Check for duplicates: In Responsibilities list we have many items; ensure we include all unique.
Let's compile Responsibilities list items (unique):
1. Always maintains a courteous and professional demeanor; greets individuals and patients as they enter and exit the clinic
2. Checks in all patients; verifies patient identity, medical insurance, establishes if patient is eligible for Sliding Fee Scale
3. Verifies patient identity and insurance eligibility for each visit by obtaining photocopies of driver’s licenses, insurance cards, documentation for the Sliding Fee Scale
4. Reminds patients of upcoming appointments, follow-up visits, and referrals as applicable
5. Always maintains and ensures patient confidentiality
6. Updates Electronic Medical Record system as needed (scheduling/rescheduling appointments, collecting and recording patient co-pays, checking billing notes, collecting fees for service, updating insurance information, entering patient registration information, etc.)
7. Provides accurate and detailed phone messages to providers and staff
8. Obtains patient consent/signature(s) when necessary
9. Screens all phone calls that come in and manages the “flow” of the front desk (answering patient questions, scanning/faxing/photocopying documents as required)
10. Collects patient payments at the time of each visit; posts patient payments in eCW daily
11. Maintains a safe, secure, and healthy work environment by establishing and following standards and procedures; comply with legal regulations
12. Ensures front office and clinic policies and procedures (as applicable) are always followed
13. Updates job knowledge by participating in educational opportunities; reading professional publications.
14. Attends and actively participates in staff meetings
15. Performs all other duties as assigned
16. Promotes and demonstrates Hope values of: Gospel motivation, Prayer, Excellence, Stewardship, Patience, Thankfulness, Humility, Service, Dignity through Relationship and Hospitality and Joy
17. Always maintains the confidentiality of Hope Christian Health Center finances and patient-related information.
18. Uphold Complies with HIPAA and protects patient information.
19. The Medical Front Desk Receptionist ensures compliance with all 19 Health Resources and Services Administration (HRSA) Health Center Program Requirements.
20. The Medical Front Desk Receptionist is also expected to actively participate in and support quality improvement activities and the clinical
- for any list of duties/requirements/benefits. Use
for prose. Thus:
About the role
Hope Christian Health Center (HCHC) is a nonprofit, faith-based organization dedicated to serving the Las Vegas community through compassionate, high-quality healthcare. Our services include primary care, behavioral health, community health worker programs, street outreach services, and recuperative care. We are committed to addressing the physical, emotional, and social needs of the individuals and families we serve. Our mission is to glorify God by demonstrating Christ's love to the Las Vegas community through the delivery of excellent, affordable healthcare to all, regardless of their ability to pay.
The Front Desk Associate supports high-quality, patient-centered care in a medical home setting, focusing on disease prevention under the guidance of the Front Office Supervisor. Responsibilities include verifying patient identity and insurance, collecting intake forms and visit reasons, updating the EMR, and preparing necessary documents. By ensuring accurate data entry, referrals, and documentation, the receptionist upholds patient care standards and complies with confidentiality and quality policies.
Then Responsibilities: we have many duties. We'll list them as- ... each duty.
We need to capture all duties from "Duties And Responsibilities Administrative Duties" and "Other Duties". Also "Uphold Complies with HIPAA..." etc.
Let's extract duties:
Administrative Duties:
- Always maintains a courteous and professional demeanor; greets individuals and patients as they enter and exit the clinic
- Checks in all patients; verifies patient identity, medical insurance, establishes if patient is eligible for Sliding Fee Scale
- Verifies patient identity and insurance eligibility for each visit by obtaining photocopies of driver’s licenses, insurance cards, documentation for the Sliding Fee Scale
- Reminds patients of upcoming appointments, follow-up visits, and referrals as applicable
- Always maintains and ensures patient confidentiality
- Updates Electronic Medical Record system as needed (scheduling/rescheduling appointments, collecting and recording patient co-pays, checking billing notes, collecting fees for service, updating insurance information, entering patient registration information, etc.)
- Provides accurate and detailed phone messages to providers and staff
- Obtains patient consent/signature(s) when necessary
- Screens all phone calls that come in and manages the “flow” of the front desk (answering patient questions, scanning/faxing/photocopying documents as required)
- Collects patient payments at the time of each visit; posts patient payments in eCW daily
- Maintains a safe, secure, and healthy work environment by establishing and following standards and procedures; comply with legal regulations
- Ensures front office and clinic policies and procedures (as applicable) are always followed
- Updates job knowledge by participating in educational opportunities; reading professional publications.
- Attends and actively participates in staff meetings
- Performs all other duties as assigned
Other Duties:
- Promotes and demonstrates Hope values of: Gospel motivation, Prayer, Excellence, Stewardship, Patience, Thankfulness, Humility, Service, Dignity through Relationship and Hospitality and Joy
- Always maintains a courteous and professional demeanor.
- Always maintains the confidentiality of Hope Christian Health Center finances and patient-related information.
- Performs all other duties as assigned
- Uphold Complies with HIPAA and protects patient information.
- The Medical Front Desk Receptionist ensures compliance with all 19 Health Resources and Services Administration (HRSA) Health Center Program Requirements.
- The Medical Front Desk Receptionist is also expected to actively participate in and support quality improvement activities and the clinical practice team efforts emphasizing the importance of the individual patient and putting the patient’s needs first.
We need to avoid duplication: "Always maintains a courteous and professional demeanor." appears twice; we can keep one.
Also "Performs all other duties as assigned" appears multiple times; keep one.
We'll combine into a single list, removing exact duplicates.
Now Requirements: we have "Requirements QUALIFICATIONS:" then list:
- Fluency in English and Spanish – required
- Education Required High School Diploma or equivalent. - required
- At least 2 (two) years of front desk experience (including scheduling and insurance verification) in a medical clinic or facility. – preferred
- Knowledge of CPT and ICD-10-CM coding
- Fluent in English and Spanish (duplicate)
- Ability to operate general office machinery (computers, calculators, copy/fax machine, telephones, etc.)
- Outstanding ability to build interpersonal relationships at all levels.
- Excellent communication skills, both written and verbal.
- Demonstrated passion for community health care.
- Proven leadership, teambuilding, and organizational skills.
- Proven ability to maintain integrity in a fast paced and high-demand environment.
- Proven ability to manage performance goals.
- Ability to interact with people from all ethnic backgrounds, ages, and lifestyles; ability to understand and respond appropriately, effectively, and sensitively to special populations
- Typical Physical Demands: Occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing, pulling and lifting and/or moving up to 25 pounds. Frequent sitting. Manual dexterity. Good reading eyesight and vision for close work. Ability to communicate by speaking and hearing in person or on the phone. Ability to travel to various locations.
We need to avoid duplicate "Fluent in English and Spanish". Keep one.
Now Skills: from "Key Competencies For Success": list includes many items overlapping with requirements. But we can still create Skills section with those items.
Key Competencies For Success:
- Faith to believe that Hope is a ministry of God, exemplifying the love of Christ, and held and directed by the Holy Spirit.
- Knowledge of CPT and ICD-10-CM coding
- Fluent in English and Spanish
- Ability to operate general office machinery (computers, calculators, copy/fax machine, telephones, etc.)
- Outstanding ability to build interpersonal relationships at all levels.
- Excellent communication skills, both written and verbal.
- Demonstrated passion for community health care.
- Proven leadership, teambuilding, and organizational skills.
- Proven ability to maintain integrity in a fast paced and high-demand environment.
- Proven ability to manage performance goals.
- Ability to interact with people from all ethnic backgrounds, ages, and lifestyles; ability to understand and respond appropriately, effectively, and sensitively to special populations
We can include these as Skills.
Now Schedule: we have "Work Schedule: Monday, Tuesday, Friday, Saturday 7:00 AM to 6:00 PM. Schedule may vary based on business needs."
We'll put that in Schedule section.
Now ensure we don't include Benefits, Pay sections.
Now produce HTML fragment.
We need to wrap each section with
heading then content. For lists, use
- ...
. We must not include any extra text outside HTML. Let's craft. Check for duplicates: In Responsibilities list we have many items; ensure we include all unique. Let's compile Responsibilities list items (unique): 1. Always maintains a courteous and professional demeanor; greets individuals and patients as they enter and exit the clinic 2. Checks in all patients; verifies patient identity, medical insurance, establishes if patient is eligible for Sliding Fee Scale 3. Verifies patient identity and insurance eligibility for each visit by obtaining photocopies of driver’s licenses, insurance cards, documentation for the Sliding Fee Scale 4. Reminds patients of upcoming appointments, follow-up visits, and referrals as applicable 5. Always maintains and ensures patient confidentiality 6. Updates Electronic Medical Record system as needed (scheduling/rescheduling appointments, collecting and recording patient co-pays, checking billing notes, collecting fees for service, updating insurance information, entering patient registration information, etc.) 7. Provides accurate and detailed phone messages to providers and staff 8. Obtains patient consent/signature(s) when necessary 9. Screens all phone calls that come in and manages the “flow” of the front desk (answering patient questions, scanning/faxing/photocopying documents as required) 10. Collects patient payments at the time of each visit; posts patient payments in eCW daily 11. Maintains a safe, secure, and healthy work environment by establishing and following standards and procedures; comply with legal regulations 12. Ensures front office and clinic policies and procedures (as applicable) are always followed 13. Updates job knowledge by participating in educational opportunities; reading professional publications. 14. Attends and actively participates in staff meetings 15. Performs all other duties as assigned 16. Promotes and demonstrates Hope values of: Gospel motivation, Prayer, Excellence, Stewardship, Patience, Thankfulness, Humility, Service, Dignity through Relationship and Hospitality and Joy 17. Always maintains the confidentiality of Hope Christian Health Center finances and patient-related information. 18. Uphold Complies with HIPAA and protects patient information. 19. The Medical Front Desk Receptionist ensures compliance with all 19 Health Resources and Services Administration (HRSA) Health Center Program Requirements. 20. The Medical Front Desk Receptionist is also expected to actively participate in and support quality improvement activities and the clinical
- ... each duty.
We need to capture all duties from "Duties And Responsibilities Administrative Duties" and "Other Duties". Also "Uphold Complies with HIPAA..." etc.
Let's extract duties:
Administrative Duties:
- Always maintains a courteous and professional demeanor; greets individuals and patients as they enter and exit the clinic
- Checks in all patients; verifies patient identity, medical insurance, establishes if patient is eligible for Sliding Fee Scale
- Verifies patient identity and insurance eligibility for each visit by obtaining photocopies of driver’s licenses, insurance cards, documentation for the Sliding Fee Scale
- Reminds patients of upcoming appointments, follow-up visits, and referrals as applicable
- Always maintains and ensures patient confidentiality
- Updates Electronic Medical Record system as needed (scheduling/rescheduling appointments, collecting and recording patient co-pays, checking billing notes, collecting fees for service, updating insurance information, entering patient registration information, etc.)
- Provides accurate and detailed phone messages to providers and staff
- Obtains patient consent/signature(s) when necessary
- Screens all phone calls that come in and manages the “flow” of the front desk (answering patient questions, scanning/faxing/photocopying documents as required)
- Collects patient payments at the time of each visit; posts patient payments in eCW daily
- Maintains a safe, secure, and healthy work environment by establishing and following standards and procedures; comply with legal regulations
- Ensures front office and clinic policies and procedures (as applicable) are always followed
- Updates job knowledge by participating in educational opportunities; reading professional publications.
- Attends and actively participates in staff meetings
- Performs all other duties as assigned
Other Duties:
- Promotes and demonstrates Hope values of: Gospel motivation, Prayer, Excellence, Stewardship, Patience, Thankfulness, Humility, Service, Dignity through Relationship and Hospitality and Joy
- Always maintains a courteous and professional demeanor.
- Always maintains the confidentiality of Hope Christian Health Center finances and patient-related information.
- Performs all other duties as assigned
- Uphold Complies with HIPAA and protects patient information.
- The Medical Front Desk Receptionist ensures compliance with all 19 Health Resources and Services Administration (HRSA) Health Center Program Requirements.
- The Medical Front Desk Receptionist is also expected to actively participate in and support quality improvement activities and the clinical practice team efforts emphasizing the importance of the individual patient and putting the patient’s needs first.
We need to avoid duplication: "Always maintains a courteous and professional demeanor." appears twice; we can keep one.
Also "Performs all other duties as assigned" appears multiple times; keep one.
We'll combine into a single list, removing exact duplicates.
Now Requirements: we have "Requirements QUALIFICATIONS:" then list:
- Fluency in English and Spanish – required
- Education Required High School Diploma or equivalent. - required
- At least 2 (two) years of front desk experience (including scheduling and insurance verification) in a medical clinic or facility. – preferred
- Knowledge of CPT and ICD-10-CM coding
- Fluent in English and Spanish (duplicate)
- Ability to operate general office machinery (computers, calculators, copy/fax machine, telephones, etc.)
- Outstanding ability to build interpersonal relationships at all levels.
- Excellent communication skills, both written and verbal.
- Demonstrated passion for community health care.
- Proven leadership, teambuilding, and organizational skills.
- Proven ability to maintain integrity in a fast paced and high-demand environment.
- Proven ability to manage performance goals.
- Ability to interact with people from all ethnic backgrounds, ages, and lifestyles; ability to understand and respond appropriately, effectively, and sensitively to special populations
- Typical Physical Demands: Occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing, pulling and lifting and/or moving up to 25 pounds. Frequent sitting. Manual dexterity. Good reading eyesight and vision for close work. Ability to communicate by speaking and hearing in person or on the phone. Ability to travel to various locations.
We need to avoid duplicate "Fluent in English and Spanish". Keep one.
Now Skills: from "Key Competencies For Success": list includes many items overlapping with requirements. But we can still create Skills section with those items.
Key Competencies For Success:
- Faith to believe that Hope is a ministry of God, exemplifying the love of Christ, and held and directed by the Holy Spirit.
- Knowledge of CPT and ICD-10-CM coding
- Fluent in English and Spanish
- Ability to operate general office machinery (computers, calculators, copy/fax machine, telephones, etc.)
- Outstanding ability to build interpersonal relationships at all levels.
- Excellent communication skills, both written and verbal.
- Demonstrated passion for community health care.
- Proven leadership, teambuilding, and organizational skills.
- Proven ability to maintain integrity in a fast paced and high-demand environment.
- Proven ability to manage performance goals.
- Ability to interact with people from all ethnic backgrounds, ages, and lifestyles; ability to understand and respond appropriately, effectively, and sensitively to special populations
We can include these as Skills.
Now Schedule: we have "Work Schedule: Monday, Tuesday, Friday, Saturday 7:00 AM to 6:00 PM. Schedule may vary based on business needs."
We'll put that in Schedule section.
Now ensure we don't include Benefits, Pay sections.
Now produce HTML fragment.
We need to wrap each section with