Front Desk Associate- Days and Weekends

About the role

This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.

Duties and Responsibilities

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of Clubs amenities and surroundings
• Communicates kindly and sincerely using members name
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Able to respond quickly and appropriately to emergency situations

Expectations

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Able to respond to common inquiries or complaints from members

Job Requirements

• Available to work weekends and evenings and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Able to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

Physical Requirements

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking

Benefits

• Opportunity for advancement
• Employee discounts
• Flexible schedule

Pay

• Above-industry average pay and strong employee rewards
• Medical and dental coverage
• 401(k)
• Paid Time Off (PTO)
• Rapid career advancement in a fast-growing organization
• The opportunity to uplift your community every day
• Free all-access gym membership
• A passionate, supportive culture where Staff is Family

Schedule

• Available to work weekends and evenings and holidays