Front Desk Associate - Canopy

About the role

Join our team at our Minneapolis location in the charming and historic Mill District neighborhood. This is a Sherman Associates owned Hilton franchised location.

Responsibilities

• Ensures every guest is greeted and welcomed on arrival
• Registers and books guests, verifying reservation, address, email address and credit information
• Proficient on kiosk operations to assist when necessary
• Answers all inbound calls in a professional manner
• Has an intimate knowledge of the hotel facilities and the local geographic area
• Accepts payment for guests' accounts at the time of registration and at checkout
• Maintains a house bank and makes a deposit and accurate report of receipts daily
• Processes all Retail transactions for the guest
• Responsible for restocking and assuring overall cleanliness of Retail
• Issues luggage claims and check guest luggage when requested
• Takes pride in the overall look and feel of the hotel assuring cleanliness and conditions are at their peak at all times
• Respectfully listens and responds to guest complaints in an efficient and professional manner
• Completes additional duties as assigned

Requirements

• 1-2 years of experience in a public contact position
• Must be at least 18 years of age
• Customer service experience in the hospitality industry strongly preferred
• Basic computer knowledge and some knowledge in word, excel, outlook, and internet
• A passion for the mission, vision, and values of Sherman Associates

Qualifications

• Minimum requirements include a high school diploma or equivalent

Skills

• Excellent communication skills
• Ability to work independently and as part of a team
• Attention to detail
• Problem-solving skills

Benefits

• Employer-paid short-term disability
• Employer-paid life insurance
• Employer-paid employee assistance program
• Comprehensive benefits package including fully vested 401k company match program
• Starbucks and Hotel discounts

Pay

$18.50/hr

Schedule

We are currently seeking part-time availability to include both weekdays and weekends. Rotating 1st (7:00AM - 3:00PM) and 2nd shift (3:00PM - 11:00PM).

Physical Requirements

• Must be able to stand at a desk for up to 8-hours per day
• Walking and standing are required the rest of the working day
• Length of time of these tasks may vary from day to day and task to task
• Must have the ability to move around freely throughout the property and office, and necessity varies from day to day
• Necessity to exert well-paced ability to reach other departments of the hotel on a timely basis
• Must be able to lift up to 25-30 lbs. occasionally

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Exposed to ambient room temperatures, lighting and traditional office equipment found in a typical office environment; quiet to moderate noise level