Retail Outdoor Associate
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
Overview
At House of Sport the Outdoor Associate will be expected to provide thoughtful product recommendations that fit the skill/experience level of each athlete. The role requires delivering an elevated customer service experience that builds meaningful relationships with athletes interested in the great outdoors, fishing, camping, hiking, and related activities. Additional responsibilities include driving results, ensuring company standards, and assisting with storewide operations as needed.
Customer Service & Sales
- Responsible for driving the highest level of customer service within the Outdoor department while engaging in behaviors that align with the company’s service and selling standards.
- Bring to life the power of opinion by providing consultative advice and demonstrating excellent product knowledge.
- Uphold standards for merchandise presentation, showcasing the best apparel and equipment brands by following established floor sets, signing requirements, price changes, replenishment and recovery processes, and maintaining in‑stock levels.
- Guide and educate athletes through their purchase by communicating information on use and maintenance of their equipment and accessories.
Operations
- Help communicate information to teammates regarding company initiatives, programs, promotions, etc.
- Maintain company loss prevention standards.
Qualifications
- High School Diploma or equivalent.
- 1–3 years of experience; prior retail experience preferred.