Front Desk Associate

Responsibilities

• Manages phones, screens calls to determine information that is needed, confirms and reschedules appointments.
• Captures and maintains patient files, ensuring proper documentation is in each file.
• Greets patients enthusiastically, guiding them through the initial steps of the consultation process.
• Obtains authorizations for medical patients.
• Scans and enters insurance cards, verifying accuracy of information.
• Audits invoices against purchase orders, researching discrepancies, and approving payments.
• Investigates problems with obtaining payment for bills.
• Makes efforts to add value or improve processes for customers, representing the customer in resolving issues.
• Prepares charts for next day's appointments.
• Greets patients, assists them in completing paperwork, and communicates expectations clearly.
• Handles center correspondence, conveying concise, honest, and respectful messages in both written and verbal communications.

Requirements

• 2+ years of Ophthalmology Experience or Healthcare Experience
• High School Diploma or Equivalent
• Desire to Provide an Exceptional Patient Experience