Front Desk Associate
About the role
This position is primarily responsible for acting as the first point of contact for all patients in a high traffic medical office. Duties include phone management, initial screening of calls to determine information that is needed, confirming and rescheduling appointments. The position will be responsible for coordinating patient files and ensuring that proper documentation is in each file.
Responsibilities
- Manages phones, screens calls to determine information that is needed, confirms and reschedules appointments.
- Captures and enters insurance cards and ensures accuracy of information.
- Audits invoices against purchase orders, researches discrepancies, and approves for payment.
- Investigates problems with obtaining payment for bills.
- Makes concrete attempts to add value or to make improvements for the customer and acts on behalf of the customer being served to promote fair and timely internal resolution of issues.
- Prepares charts for next day's appointments.
- Greets patients, has them complete the proper paperwork and informs them of the process flow, by communicating clearly with the customer regarding expectations.
- Handles center correspondence by possessing the ability to convey a concise, honest and respectful message in written and verbal communications.
Requirements
- 2+ years Ophthalmology experience or healthcare experience preferred
- High School Diploma or equivalent
Qualifications
The ideal candidate will have a desire to provide an exceptional patient experience.
Skills
Excellent communication skills, multitasking abilities, and a strong attention to detail are essential.
Benefits
NVISSION offers competitive compensation and benefits, including health insurance, retirement plans, and paid time off.
Pay
USD $21.00/Hr. USD $23.00/Hr.
Schedule
Full-time position available.