Front Desk Associate

About Us

At Scott & Christie Eyecare Associates, North Park Ophthalmology Associates, and Good Looks Eyewear, we are passionate about making a meaningful difference in our patients’ lives every day. Our team is dedicated to delivering exceptional eye care with compassion, respect, and personalized attention, while utilizing the latest advances in ocular diagnostics and treatment. With convenient locations in Cranberry Township, McCandless, and Pittsburgh, PA, we proudly serve our communities with a full spectrum of services, including care for Cataracts, Glaucoma, Macular Degeneration, Diabetic Eye Disease, Dry Eye Disease, Routine Vision exams, and contact lens fittings. We are also actively involved in clinical trials, giving our team the opportunity to be part of innovative advancements and cutting-edge treatments in eye care.

Why Join Us? When you join our team, you become part of a collaborative, supportive, and forward-thinking environment where your contributions truly matter. We are committed to professional growth, continuous learning, and providing the highest standard of patient care.

Responsibilities

• Greet patients warmly and verify appointment details.
• Collect necessary documentation including ID, Insurance Cards, referral forms, etc.
• Book, confirm, and reschedule appointments.
• Verify insurance eligibility and benefit coverage for all in-office visits, procedures, and tests.
• Collect co-payments and outstanding balances; calculate patient’s financial responsibility and communicate to patient; document in practice management system.
• Explain billing procedures.
• Enter data accurately in practice management system and verify that existing information is accurate.
• Complete chart prep prior to clinic as needed (print routers, face sheets, etc.).
• Complete medical records requests that come directly from the patient.
• Complete assigned tasks as related to the appointment rescheduling queue in a timely manner.
• Monitor and complete tasks related to appointment recall and reminder process as set by practice SOP.
• Answer phones and respond to inquiries.
• Relay messages between patients and clinical staff.
• Maintain protected health information in accordance with HIPAA/PHI guidelines.
• Handle paperwork such as consent forms and HIPAA compliance.
• Interact with all internal and external customers in a caring and respectful manner.
• Accept deliveries of packages, mail, and other supplies from outside vendors.
• Maintain a clean, organized, and welcoming reception area for all patients and visitors.
• Provide clear information about services, wait time, and policies.
• Address patient concerns professionally and respectfully.
• Photocopy and fax records and forms according to established policies and procedures.
• Maintain patient confidentiality.
• Participate in orientation/instruction of new administrative personnel as requested by management.
• Contribute to the team effort by completing additional tasks/projects as directed.
• Attend daily huddle and regularly scheduled team meetings.
• Participate in on-boarding and training of new front desk associates and other administrative team members as assigned.

Requirements

• High School Diploma or equivalent years of related experience required.
• Nextech/ICP experience strongly preferred.
• Minimum of 1-year medical office experience strongly preferred.
• Strong reliability with good attendance and punctuality.
• Exercises sound judgment in responding to inquiries; understands when to route inquiries to the next level.

Skills

• Strong interpersonal and communication skills.
• Attention to detail for accurate data entry and insurance verification; strong organizational skills.
• Basic understanding of healthcare insurance payors and programs.
• Ability to multitask in a fast-paced environment.
• Familiarity with healthcare regulations (HIPAA, privacy laws).
• Basic math and cash handling.
• Excellent customer service skills.

Preferred Skills: Understanding of medical terminology.

Benefits

• Medical
• Dental
• Vision
• 401k with Match
• HSA/FSA
• Telemedicine
• Generous PTO Package
• Free Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance