Front Desk Associate

Responsibilities

• Provide relevant information for all guest tours and company-sponsored programs relating to the Park.
• Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience.
• Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies.
• Respond calmly and professionally to all guest complaints, resolving issues as appropriate and escalating to management when necessary.
• Keep front and back office areas organized and clean.
• Communicate with emergency responders, when necessary, in a calm and effective manner.
• Prepare daily deposit, drop receipts and follow all company cash handling procedures.
• Aid other team members by sharing knowledge of Park and surrounding area.
• Understand and meet the specific responsibilities within the company’s ISO (Environmental & Quality) management systems.

Requirements

• Provide excellent customer service to meet and exceed customer expectations.
• Present a positive image of the company in an upbeat, professional manner.
• Work a variety of day, night, weekend and holiday shifts.
• Work independently and have strong communication and interpersonal skills with the ability to interact positively with many different personality styles.
• Have basic computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system.