Front Desk Associate, 33 Irving Pl

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights.

About the role

As a Front Desk Associate, you’ll be the heart and “face” of WeWork’s hospitality team as the primary point of contact for our members and guests. You will report to one of WeWork’s locations on weekdays to support the Community Management team. Depending on your assignment, you may work with a variety of members from different backgrounds and industries or focus on one of our Enterprise clients. Employees supporting Enterprise locations may have different holidays, technical systems, operational and relationship requirements, and property management responsibilities compared to those in Classic locations.

Responsibilities

• Create a welcoming community environment for members and guests (including pets) by greeting everyone warmly.
• Make members and guests feel known and cared for by learning their names, answering questions, and addressing needs or concerns.
• Support the Community Management team with front desk operations, including mail and package handling.
• Help ensure the building is fully operational and make adjustments as needed.
• Take direction from the Community Associate, Community Lead, and Community Manager to support the team.
• Become an expert in WeWork products and services and promote them appropriately to members and guests.

Front Desk Management

• Greet all members and guests with a warm and welcoming demeanor.
• Cover the front desk during business hours and serve as the on-site point of contact at the Community Bar.
• Ensure visiting guests are registered and checked in according to WeWork’s guest policies.
• Provide orientation and relevant information to first-time visitors to ensure they feel welcome.
• Issue and collect keys from members and guests as needed.
• Keep the front desk clean, organized, and free of clutter.
• Notify members of food deliveries and packages.

Member Engagement

• Learn members’ and guests’ names and get to know their businesses to build relationships and foster community.
• Track relevant member notes and information in WeWork systems.
• Answer questions knowledgeably and offer appropriate WeWork products and solutions.
• Identify opportunities to celebrate members’ successes and milestones.
• Explain WeWork policies and procedures to members and guests.
• Recommend local restaurants, food delivery services, catering options, team outing venues, post offices, shipping centers, and supply stores.

Building Operations and Management

• Assist with handling mail and packages, including receiving, processing, sorting, and organizing.
• Explain WeWork’s mail and mailroom policies and procedures.
• Monitor spaces and make adjustments as needed, such as picking up rubbish, resetting chairs, and straightening pillows.
• Maintain building amenities, such as restocking the Community treat bowl, keycards, and printers.
• Respond to emergencies and incidents promptly, escalating and recording as needed.

Requirements

• You’re a people-person who enjoys meeting new people from all walks of life.
• In-person interactions energize you, and you have outstanding interpersonal skills.
• You feel comfortable and confident being the face of the brand.
• Helping others gives you a sense of accomplishment.
• You work well in a team and are willing to assist as needed.
• You can multitask while always prioritizing the member experience.
• Experience in hospitality, retail, or customer service is preferred but not required.
• Strong verbal and written communication skills.
• Comfortable and proficient with basic computer skills.
• Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
• Shows passion and understanding of WeWork’s mission and values.
• A secondary school certificate is preferred but not required.

Pay

Base Pay: $21.00 - $22.00 hourly

WeWork employees are eligible to participate in an incentive plan specific to their role. Your recruiter will provide details on the applicable incentive plan for this role. Incentive plans are subject to the terms of the applicable compensation plan, which will be shared after employment begins. WeWork reserves the right to amend its incentive plans, and nothing in this posting creates a right to a specific payment.

Benefits

Full-time employees are eligible for comprehensive benefits (subject to the terms of applicable plans), including:

• 20 days of PTO, approximately 13 paid holidays, and 80 hours of paid sick time per full calendar year.
• 16 weeks of paid parental leave.
• Competitive healthcare benefits.
• 401k plan.
• Life and AD&D insurance.

Life at WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet, and the purpose you follow. Here, you’ll collaborate with those who dare to dream and do. You’ll be welcomed by a community that embraces and inspires you—because together, we can achieve more. Here, we challenge ideas and explore new ways of getting things done. Whether you’re part of our Employee Community Groups or a global project, we ask you to bring an open-minded attitude and collaborative spirit. In return, you’ll be part of a team where your unique perspectives are celebrated.