Front Desk Assistant/Care Coordinator

Role Overview

The Care Coordinator is patient focused and dedicated to ensuring patients have a seamless experience while in the office. Care Coordinator responsibilities involve greeting patients, managing appointments, handling various administrative tasks, and actively gathering patient feedback through reviews.

Responsibilities

• Live company core values
• Greet and welcome patients
• Cultivate a positive and welcoming environment
• Communicate well with other team members to provide seamless patient care
• Manage appointments and scheduling
• Handle billing and payment processing
• Provide general administrative support
• Actively gather patient reviews
• Build strong patient relationships
• Attend daily huddles
• Collaborate with the team to achieve shared goals

Qualifications

• BLS certification
• Strong interpersonal skills
• Warm and empathetic
• Team oriented
• Sales-oriented
• Results-Focused
• Adaptable

What's in it for you?

• Patient focused: Nuvia Care Coordinators are patient focused which provides the rewarding experience of being a part of patients receiving life changing smiles every day
• Key to bringing new patients to Nuvia for a life-changing smile: Through driving patient reviews, Care Coordinators have the meaningful opportunity to help future patients find Nuvia
• Compensation: Nuvia offers competitive base pay. In addition, Nuvia offers our Care Coordinators the unique opportunity to earn both monthly performance bonuses and yearly anniversary bonuses, which when combined give our Office Assistants the ability to earn an additional 32K/year beyond their base pay
• Benefits Package: Nuvia offers comprehensive health, dental, vision, life insurance, short and long-term disability, 401k with match, paid training, PTO, bereavement leave, parental leave, and an employee assistance program

Pay

Pay: $20-$39 per hour (includes bonus potential)

• $20-$24 per hour base
• Up to $2,000 monthly bonuses averaging out to roughly $12 per hour
• Up to $2,000 Quarterly bonuses averaging out to roughly $4 per hour