Front Desk Assistant/Care Coordinator
About the role
Nuvia Dental Implant Center is rapidly expanding and looking for enthusiastic Care Coordinators to join our growing team. We are a leader in dental implant services, known for our exceptional patient care and innovative solutions. With over 45 locations across the country, Nuvia has been featured on major news outlets such as Yahoo Finance, ABC, and CBS. Nuvia's 50,000+ 5-star Google reviews make it an ideal career for any hardworking Care Coordinator who enjoys helping patients through a life-changing procedure.
Pay
$20-$39 per hour (includes bonus potential)
- $20-$24 per hour base
- Up to $2,000 monthly bonuses averaging out to roughly $12 per hour
- Up to $2,000 quarterly bonuses averaging out to roughly $4 per hour
Benefits
Nuvia offers a comprehensive benefits package, including:
- Health, dental, and vision insurance
- Life insurance
- Short and long-term disability
- 401k with match
- Paid training
- Paid time off (PTO)
- Bereavement leave
- Parental leave
- Employee assistance program
Responsibilities
- Live company core values
- Greet and welcome patients
- Cultivate a positive and welcoming environment
- Communicate well with other team members to provide seamless patient care
- Manage appointments and scheduling
- Handle billing and payment processing
- Provide general administrative support
- Actively gather patient reviews
- Build strong patient relationships
- Attend daily huddles
- Collaborate with the team to achieve shared goals
Qualifications
- Strong interpersonal skills
- Warm and empathetic
- Team oriented
- Sales-oriented
- Results-focused
- Adaptable
A Day in the Life
Morning Routine: Prepare the office for the day, ensuring everything is clean, organized, and stocked. Attend the morning huddle to discuss the day's schedule, priorities, and any urgent matters.
Review the Schedule: Check the day's appointments and prepare for any special requests or concerns.
Patient Interactions: Greet each patient with a warm smile and a friendly demeanor, setting the tone for a positive experience. Efficiently schedule and reschedule appointments, ensuring optimal patient flow.
Handling Billing and Payments: Process payments, answer billing questions, and address any concerns.
Provide Administrative Support: Assist with various administrative tasks, such as filing, scanning, and data entry.
Patient Engagement: Proactively seek patient feedback and encourage them to share their experiences online. Connect with patients on a personal level, addressing their needs and concerns. Provide clear and concise information about treatment plans, procedures, and financing options.
Team Collaboration: Participate in daily huddles to discuss team goals, challenges, and successes. Work closely with other team members, such as doctors, dental assistants, and sales consultants.
End-of-Day Tasks: Reflect on the day's activities and identify any areas for improvement. Review the schedule for the following day and ensure all necessary preparations are made. Make sure the office is ready for patients the next day, turn off lights and equipment, and secure the office.