Front Desk and Sales Associate- Must have weekend availability (INNER RICHMOND)

MNTSTUDIO is the Bay Area’s premier boutique Reformer Pilates studio, offering a modern Pilates experience. We are dedicated to providing top-tier Pilates instruction in a state-of-the-art space, all while fostering a sense of community. Our values define who we are and guide everything we do: moving with purpose, fostering a supportive and inclusive community, and constantly growing both individually and collectively.

About the role

As the first point of contact for our current and potential clients, you will play a vital role in creating a positive, professional, and welcoming atmosphere at the studio. In this dynamic position, you'll support day-to-day operations, manage client relationships, and help drive membership growth. This role offers the opportunity to grow within our community-focused environment while gaining valuable experience in the health and wellness industry.

Responsibilities

• Front Desk & Client Relations:
  • Open/Close the Studio: Ensure the studio is ready for classes and clients, including setting up and closing down at the end of the day.
  • Client Check-In: Greet clients with a warm, welcoming demeanor and check them in for their sessions.
  • Client Inquiries: Address questions and concerns in-person, over the phone, and via email. Provide information on classes, services, memberships, and retail offerings.
  • Customer Service: Deliver exceptional customer service that reflects the brand values of MNTSTUDIO. Assist clients with scheduling, membership support, and any other studio-related needs.
  • Childcare Support: Care for children in the studio’s childcare area when needed, ensuring a safe and enjoyable environment for both parents and kids.
• Sales & Membership Management:
  • Lead Management: Respond to inbound leads and help convert potential clients into members through phone, email, text, and in-person conversations.
  • Membership Sales: Actively promote MNTSTUDIO memberships and retail products. Assist with membership sign-ups and renewals, and educate clients on the benefits of joining the studio.
  • Special Events & Promotions: Support the management team with studio events, promotions, and other initiatives to drive new business and enhance client experience.
• Studio Operations:
  • Studio Maintenance: Keep the studio space tidy and organized, ensuring all equipment and amenities are in top condition.
  • Inventory Management: Take inventory and restock retail when needed.
  • Collaboration: Work closely with the rest of the team to ensure seamless operations, contribute ideas for improving the studio environment, and maintain a positive, energetic atmosphere.

Requirements

• Share our passion for learning, problem-solving, and creating positive change.
• Embody our values: Bias Towards Action, Focus on Solutions, Elevate and Inspire, Always Be Learning, and Community First.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Benefits available starting at 30 hours per week.

Pay

$19.00 per hour (base + commission)

Schedule

• Day shift
• Evening shift
• Morning shift
• Weekends

Full-time and part-time positions available. In-person work location. Start date: October 2026 (Grand Opening).