Front Desk Ambassador - Part-time

Catbird is a welcoming independent boutique hotel that’s full of art, heart, and good vibes. This is what happens when you blur the line between hotel and home and add a hefty dose of counterculture. From thoughtful spaces that seamlessly facilitate work/life balance to the lively rooftop with panoramic views, there's a lot to discover here. Paying homage to the history of the neighborhood around it, Catbird encompasses a 2,500 square foot, four-bedroom historic home, originally built in 1890, which has been preserved as part of the hotel. The historic Klee House is an ideal space for all your events and celebrations with up to 40 guests. The 2,380 square-foot home has plenty of mixed-use spaces for entertaining.

Rook is your new favorite spot in RiNo, Denver — perched at the top of the Catbird Hotel. Our tagline is “Rounds not Rivals” and we’re looking for people who want to join our down-to-earth crew of cocktail aficionados, slinging classic and playful drinks in a laidback environment. The bar encompasses both an expansive skyline rooftop, as well as an intimate indoor space—we are looking for people who are just as comfortable at a corn hole pit as they are in a cocktail lounge.

About the role

The Front Desk Agent at Catbird is the face of arrival, welcoming guests with genuine warmth and efficient service, answering questions about the neighborhood, and setting the tone for a stay that feels like RiNo at its best. They are an ambassador of happiness and hospitality within our hotel and with every guest interaction.

Responsibilities

• Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, to ensure guests are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• All other duties as assigned, requested or deemed necessary by management.

Requirements

• High School diploma or equivalent.
• ABT (Alcohol Beverage Training) Certification.
• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

• Must be able to read written communiques and monochrome computer screen.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and communicate both verbally and in writing.
• 90% of shift is standing.
• Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing.
• Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

• Prolonged standing at indoor, thermostatically climate-controlled work station under fluorescent lighting.
• Work inside 95% of the time.

Benefits

• Tips (Supplemental Pay).
• Paid sick time.
• Eligible to participate in the Company’s 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period.
• Calm Health Application Subscription.
• Employee assistance program.
• Eligible to purchase Pet Insurance.
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Pay

USD $20.00 - USD $21.00 /Hr.