Front Desk Agent - Year Round

About the role

Year Round Who We Are: At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.

Responsibilities

• Maintains the Front Desk operation during day-time hours
• Responds to all guest service requests
• Performs check-in and check-outs
• Performs QA on same day and next reservations
• Follows all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes
• Coordinates and communicates with owners, guests, resort security, resort senior management, and emergency services
• Communicates with the housekeeping department regarding special requests, early check-ins, and room moves
• Organizes transportation: schedules, Amtrak requests, and acts as a liaison between guests and drivers
• Stays current with lodging and general resort and local area information
• Answers incoming calls (internal and external) at the PBX switchboard in a courteous, professional, and expeditious manner

Requirements

• Minimum of one (1) year working in the hotel, lodging, resort, or hospitality industries (in a guest service, front desk or accounting function) or call center environment
• Experience using Springer-Miller System (SMS) preferred
• Experience using HotSOS preferred
• Experience using Zingle preferred
• Exemplary organizational skills
• Demonstrable working knowledge Microsoft Office (including Word and Excel)
• Valid Colorado Driver’s License and clean motor vehicle record preferred
• Strong interpersonal and communications skills

Qualifications and Skills

• High School Diploma or GED required (higher education desired)
• Must possess exemplary organizational skills
• Must possess strong interpersonal and communications skills

Wage

The base hourly pay range below represents the low and high end of Winter Park Resorts hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resorts total compensation package for employees. Other rewards may include many region-specific benefits.

Physical Demands and Working Conditions

• This position may be required to work evenings, weekends, and holidays
• Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis
• Manual dexterity to operate a computer and other common office equipment on a constant basis
• Auditory and visual acuity to operate computers, phones, mobile devices, and basic office equipment on a constant basis
• Ability to work for extended periods of time sitting, standing, bending, reaching, and speaking on a constant basis
• Ability to work for extended periods of time standing, walking, kneeling, pushing, and pulling on an occasional basis
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees