Front Desk Agent, The Villas at Snowmass Club

Job Summary

As a Front Desk Agent, you will play a key role in delivering exceptional and memorable guest experiences.

Responsibilities

• Warmly welcome guests and anticipate needs while assisting with check-in and check-out.
• Respond promptly and professionally to guest inquiries at all times.
• Create memorable guest experiences through a friendly, approachable demeanor.
• Share knowledge of hotel services and amenities to enhance the guest experience.
• Communicate guest feedback and needs effectively with team members and management.
• Manage multiple priorities efficiently with accuracy and attention to detail.
• May periodically support guest transportation needs

Qualifications

• Experience: Prior experience in customer service or hospitality is preferred, especially in roles focused on creating positive and authentic guest or client experiences.
• People-Oriented Mindset: A genuine passion for serving others, with a strong commitment to delivering exceptional guest experiences.
• Communication Skills: Excellent verbal and written communication skills, with the ability to communicate clearly, professionally, and with proper grammar.
• Multitasking & Attention to Detail: Proven ability to manage multiple responsibilities simultaneously while maintaining accuracy and attention to detail.
• Flexibility: Ability and willingness to adapt to a dynamic schedule, including varying shifts, days, and hours.
• Must possess a current and valid driver’s license in good standing.

Pay

The hourly rate for this position is $22.00.

Benefits

• Employee Assistance Program.
• Room discounts for all team members, as well as for their friends and family immediately upon hire.
• Eligible employees, 18 and older can register for a 401(k) with Fidelity after just 3 months of employment, helping you invest in your future; our plan has a company match and no vesting schedule.
• COLORADO FAMILY AND MEDICAL LEAVE INSURANCE PROGRAM (FAMLI).
• Discounted bus pass for local commuters.

Schedule

This position will be posted until August 1st, 2026, unless filled sooner.