Front Desk Agent- Regal Palms

About the Role

The Front Desk Agent performs all desk attendant functions including checking guests and vendors in and out, handling reservations, and operating the switchboard. Strong customer service skills are essential.

Responsibilities

• Provide administrative, reception, and program support to management and staff.
• Manage phone activity, including providing general knowledge to callers.
• Handle walk-in traffic and sign in customers as needed.
• Greet customers warmly and register/assign rooms to guests.
• Provide room rate quotes and upsell when possible.
• Coordinate between the Front Desk and Housekeeping Department.
• Verify correct charges and credits on guest folios.
• Collect payments for guest folio charges.
• Balance cash and cash equivalents at the start and end of each shift.
• Respond to guest inquiries and resolve complaints within scope of authority.
• Maintain awareness of safety issues and report them to management.

Requirements

• High School Diploma preferred.
• Minimum age of 16 years.
• Clerical skills, including typing, filing, office machine operations, cash register use, and multitasking.
• Computer proficiency.
• Ability to interact with a wide variety of people and organize multiple priorities.
• Problem-solving skills and ability to learn new tasks quickly.
• Ability to arrange and coordinate reservation schedules.
• Excellent interpersonal, administrative, telephone, and communication skills.

Physical and Mental Requirements

• Frequent movement on foot to accomplish tasks, including moving within the unit.
• Bend, lift, carry, and reach/extend arms and hands above shoulder height in a constantly changing environment.
• Lift, carry, and push up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Stand for the entire workday and climb steps regularly.
• Sit at a desk and monitor phones for extended periods.
• Work in varying indoor and outdoor temperatures.
• Read and write work-related documents in English.
• Clear speech recognition and communication in English with customers and coworkers.
• Constant verbal communication in a fast-paced environment.
• Physical presence at the job site is essential.

Equipment Used

• Typical office equipment (computers, phone systems, fax, copiers, scanners).
• Reservations system.
• POS system.

Pay

$15.45 USD hourly.