Front Desk Agent (PT) | The SOMM Hotel & Spa

About the role

Delight, problem solve, and make the day for our incredible guests in a fast-paced and dynamic environment. Handle guest check-in and check-out processes, including room credits, keys, guest issue resolution, and special requests. Support the Guest Services and Front Office teams to create unique and meaningful experiences for guests.

Responsibilities

• Efficiently handle guest check-in and checkout processes according to hotel procedures and standards.
• Be knowledgeable and proficient with Marriott management systems such as Lightspeed and GXP.
• Operate the PBX and Radio paging system according to procedures.
• Establish appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property.
• Manage guest issues effectively, keeping in mind both the guest's needs and business objectives.
• Use discretion and professionalism in resolving guest conflicts and use good judgment to consult with management if assistance or follow-up is needed.
• Conduct adequate follow-up with both guest and fellow team members.
• Make restaurant, transportation, activity, or entertainment reservations on behalf of the guest.
• Weekend availability required.

Requirements

• 1+ year of front desk hospitality experience preferred.
• Previous experience in cash handling & computerized Point of Sale system preferred.
• Strong written and verbal communication skills required.
• WA MAST Certified.

Qualifications

Eligibility of perks is dependent upon job status. Hourly Pay: $23/hr. Get Paid Daily (Make any day payday), Paid Time off & Holiday Pay (Because Balance Matters), Benefits - Medical, Dental, Vision, Disability, 401K, HSA/FSA Plans - with employer contribution, Values Based Culture (#OMGLIFE), Culture Add (Creating Space for Fresh Perspectives), Referral Bonus (Get Paid to Recruit), Columbia Hospitality Discounted Lodging, Dining, Spa, Golf, and Retail plus an additional discount with Marriott EXPLORE (Yes, Discounted Travel!), Employee Assistance Program, “Columbia Cares” Volunteer Opportunities, Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion), Task Force Work Opportunities (Grow your career in idyllic locations across the globe), Online Learning Platform to Help You Grow!, Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more).

Skills

Posesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards. Be knowledgeable and proficient with Marriott management system such as Lightspeed and GXP. Operate the PBX and Radio paging system according to procedures. Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property. Manages guest issues effectively, keeping in mind both the guest’s needs and business objectives. Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed. Conduct adequate follow-up with both guest and fellow team members. Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest. Weekend availability required.

Benefits

Perks include Medical, Dental, Vision, Disability, 401K, HSA/FSA Plans - with employer contribution, Employee Assistance Program, “Columbia Cares” Volunteer Opportunities, Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion), Task Force Work Opportunities (Grow your career in idyllic locations across the globe), Online Learning Platform to Help You Grow!, Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more).

Pay

Hourly Pay: $23/hr

Schedule

Weekend availability required.