Front Desk Agent, PT Evenings and Weekends |Residence Inn, Milwaukee

Responsibilities

• Anticipates and responds to guests in a friendly and positive manner
• Processes check-ins and check-outs, verifies billing, creates reservations, and processes special requests
• Aids guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
• Works as a team player in meeting guests' needs and contributes to efforts of other departments when necessary
• Understands and follows the company's guest service recovery program
• Fulfills proper selling techniques and utilizes strategies to maximize room revenues
• Maintains room availability, follows restrictions, and adheres to booking policies and procedures
• Drives sales and maximizes revenue by up-selling rooms and amenities
• Handles cash and processes financial transactions according to company procedures
• Uses equipment properly and adheres to cost controls to reduce expenses and waste
• Plans, organizes, and prioritizes work duties to produce required volume of work
• Adheres to company general work rules, department procedures, and policies
• Attends all required department and hotel meetings
• Maintains a clean and safe work area in compliance with company, brand, local, state, and federal regulations
• Follows all company procedures for guest/associate incidents
• Knowledgeable of hotel emergency procedures

Qualifications

• High school diploma or GED required
• 1+ years prior guest service experience required, preferably in a hospitality setting
• Excellent verbal communication skills needed
• Attention to detail, customer-focused, and ability to perform duties in a fast-paced environment
• Maintains predictable and reliable attendance
• Ability to lift, push, and pull up to 25 pounds on an occasional basis
• Ability to move throughout the hotel for extended periods (standing, walking, kneeling, bending)