Front Desk Agent, Prince of Wales Hotel

About the role

This job is posted as part of our seasonal hiring, it will be a full time seasonal role until October 13th.

Role & Responsibilities

• Greet guests in a welcoming and enthusiastic manner
• Acts as an ambassador of the Hotel and the National Park offering guests information about hotel history, available services, points of interest in the surrounding area, and entertainment options
• Register and assign rooms to guests, maintaining knowledge of availability for walk-in guests
• Aids management with responding to reviews, surveys, comments and feedback via phone, email, software, and in person
• Aids guests with elevator, and luggage as needed
• Communicates effectively with the housekeeping, bell and maintenance departments to update the status of room readiness, arrivals, and departures
• Aids as liaison between hotel management and guests to communicate, and respond appropriately in emergency situations and incident reporting
• Handles telephone and email communication including reservations, inquiries, disputes, and handovers between guests and front office team
• Manages multiple software systems that communicate with various departments to ensure operational needs
• Keeps record of potential safety and maintenance issues and communicates details to appropriate departments
• Aids with cleaning, sanitization, and organization of the front office/lobby to prepare for each day
• Listens to guest concerns and resolves issues to the best of your ability
• Carefully tracks/handles cash, credit, and room charges to ensure accurate payments making daily deposits
• Offers assistance to guests and teammates where needed
• Aids with night audit coverage as needed

Required Skills & Qualifications

• Previous Front Desk experience strongly preferred
• Work-ethic and commitment to the team and guest is key
• Willing and able to work solo or as a part of a larger team
• Committed to Safety First and the highest quality of cleaning & sanitizing standards
• Organized with a great eye for detail
• Kind to others and always bring your best
• A good communicator, always suggesting ideas and solutions
• An active listener and the ability to tell stories to guests
• Ability to work in a fast-paced environment managing multiple tasks at once
• Anticipate guest needs
• Calm demeanor with conflict resolution skills
• Motivated, energetic, and professional
• Helpful and friendly, willing to go the extra mile
• Relaxed, flexible and able to handle a few curve balls

Pay

The starting wage for this role is $18.50/hour.

About Us

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included. Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica. Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

Pursuit Perks

• Join an inclusive, global team and make life-long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team!