Front Desk Agent - Part Time

About the role

The Front Desk Agent is responsible for greeting guests, responding to inquiries, answering and re-directing phone calls, and checking hotel guests in and out of rooms. Responsible for providing friendly, courteous, efficient service, and creating a memorable experience.

Responsibilities

• Daily house count and expected arrivals/departures
• Maintain confidentiality of guest and hotel information
• Perform all functions of the Front Desk including check-ins, check-outs, telephone procedures, wake-up calls, etc.
• Attend to and resolve guest concerns/issues quickly, efficiently, and courteously, while making guest satisfaction a priority
• Receive information from the previous shift and pass on pertinent details to the oncoming shift
• Immediately communicate to relevant departments regarding any changes to rooms (e.g., room move, cancellation, new arrival)
• Ensure proper and thorough bucket checks to the in-house guest ledger report and report discrepancies to the Manager on Duty

Requirements

• Associate degree (AA) is a plus; and/or minimum of one year Concierge experience; and/or equivalent combination of education and experience
• Luxury hotel and/or luxury residence experience preferred
• High volume/fast-paced environment experience preferred
• Proficient in English — verbal and written
• Opera Cloud PMS experience is a plus
• Alice software experience is a plus

Competencies

• Displays high level of professional integrity and ethical conduct
• Maintains calmness and composure under high levels of pressure
• Adapts to frequent change, fast-paced environment, delays, or unexpected events
• Pays close attention to details
• Ability to multitask and use time efficiently and effectively
• Demonstrates strong organizational and communication skills

Certificates & Licenses

• Les Chefs membership is a plus
• LACA membership is a plus

Physical Requirements

• Long periods of stationary standing
• Frequently lift and/or move up to 10 pounds
• Occasionally lift and/or move up to 25 pounds

Benefits

• Medical, dental, and vision insurance
• 401(k) plan
• Life insurance
• Complimentary onsite parking or monthly metro pass
• Employee meals
• Paid time off (vacation, sick, holiday)
• On-the-job training
• Growth opportunities
• Discount room rates for staff
• Tuition reimbursement
• Wellness program

Pay

$25.00 – $28.00 per hour

Schedule

Part-time