Front Desk Agent Overnight

Schedule

10:30pm - 6:30am

Responsibilities

• Greet all guests in a standing upright position as they enter the community, maintaining the highest quality of customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Follow all “check-in” policies and procedures without any exceptions.
• Coordinate with office administrative staff to maintain and update all unit owner information in the computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents, ensuring clarity and professionalism.
• Report any violations of the Rules and Regulations noticed at any time.
• Observe precautions required to protect residents, guests, and property, and report damage, theft, and found articles to supervisors.
• Maintain the “key” control system and ensure all keys are locked and accounted for at all times.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standard policies and procedures regarding emergency response by coordinating with Management, Chief Engineer, or Fire Rescue/Police services.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Report any and all maintenance items, including but not limited to burned-out lights, leaks, and broken equipment, to the Association office daily.
• Perform the role of valet attendant as required based on shift schedules.

Work Environment

The working environment will be indoors and will require the team member to sit and stand frequently. Noise level in the workplace is low to moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 30 pounds or less.
• Requires manual dexterity, auditory and visual skills, and the ability to follow written and oral instructions and procedures.
• Ability to detect auditory and/or visual emergency alarms.
• Noise level in the work environment is usually low to moderate.

Requirements

• High school diploma or GED; some college preferred.
• Familiarity with using computer software to perform various tasks.
• Must demonstrate organizational skills, excellent interpersonal skills, and strong communication skills.
• Minimum six months of related experience and/or training.
• Previous work experience in a high-rise property setting is highly desired.
• Valid Driver’s License.

Supervision

Employee reports directly to the department supervisor and/or the Association Manager of the community.

Additional Notes

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.