Front Desk Agent/Night Auditor (Candlewood Suites)

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Maintain updated records of bookings and payments

Duties

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
• Respond to guest inquiries, concerns and complaints as needed
• Answer phones. Run the audit through the property Management System in preparation for the next business day
• Reconcile credit card transactions.
• Make reservations as needed.
• Laundry tasks as needed.
• Any other tasks assigned by management.

Requirements

Weekend and Holiday availability is required.

Qualifications

• Experience in the hotel industry (2 years preferred)
• Reliable transportation to and from work
• Able to provide 2 years of professional references of 1 year or more

Skills

Excellent customer service skills

Benefits

Employee discount

Paid time off

Schedule

8 hour shift

Evening shift

Night shift

On call

Overnight shift

Weekend availability

Ability to commute/relocate to Bordentown, NJ 08505

Reliably commute or planning to relocate before starting work (Required)