Front Desk Agent - Night Audit - WoodSpring Suites Dayton North

Responsibilities

• Manage the front desk during the overnight shift, including handling guest check-ins and check-outs
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Aid in sorting, washing, drying, and folding of laundry
• Aid with check-in and check-out processes, including handling payments and issuing keys
• Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports
• Maintain inventory of supplies and equipment
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications

• Previous experience as a night auditor or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Excellent attention to detail and problem-solving skills
• Flexibility to work overnight shifts, including weekends and holidays