Front Desk Agent / Night Aud (PT)

Job Duties and Responsibilities

• Greets guests as they arrive, focusing on personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escorts VIPs to their rooms and checks them in prior to arrival.
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
• Responsible for issuing the bank. Counts the bank at the beginning and end of each shift. Ensures all cash drops are done according to proper cash handling procedures and reports any cash overages or shortages to management.
• Keeps the front desk area clean and organized.
• Assists with lobby activation as needed.
• Utilizes proper procedures when handling guest PPI data.
• Follows a checklist when going through check-in or check-out with guests.
• Always retrieves necessary identification documents and forms of payment upon arrival.
• Attends promptly to guest needs and inquiries.
• Performs various other duties as assigned.
• Might require covering Night Auditor shifts, 2 times per week.

Qualifications

• Minimum of one (1) year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Skills and Abilities

• Basic computer skills.
• Effective verbal and written communication skills.
• Ability to exceed guest and team member expectations.
• Excellent time management skills.

Company Information

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with extensive experience in the hospitality industry. We operate more than 200 locations across 38 states and 3 countries, managing reputable brands like Marriott, Hilton, IHG, and Hyatt, as well as many unique, independent, boutique, and lifestyle properties and restaurants.

Benefits

• Rewarding, fun, and flexible work environment.
• Exciting perks including free telemedicine and virtual mental health care access for all associates starting day one.
• 401(k) plan with company match.
• Pet insurance.
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.

Compensation and Benefits

The compensation range for this position is $15. Specific compensation and benefit details will be discussed during the interview process. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy.

About the Role

We are looking for a dynamic, service-oriented Guest Service Representative who can contribute to our team's commitment to hospitality, respect, authenticity, and continuous improvement.

Company Culture

At Schulte Hospitality Group, we believe our greatest asset is our people. We foster an inclusive workplace where employees feel engaged, empowered, and excited to grow with us. We offer a robust benefit package, including work today, get paid today, with Daily Pay!

Equal Opportunity Employer

Schulte Hospitality Group is committed to providing equal opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable law.