Front Desk Agent - Limelight Ketchum

About the role

Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Each Limelight hotel is inspired by place, united by purpose, and set in the heart of elevated and unique locations across Colorado (Aspen, Snowmass, Denver, Boulder), Ketchum (Idaho), Mammoth (California), and Charleston (South Carolina).

The Front Desk Agent welcomes and registers guests, presents statements, collects payments, and coordinates with housekeeping, maintenance, and guest services to fulfill guest requests. This position reports to the Front Office Manager.

Responsibilities

• Welcome guests upon arrival and assign rooms
• Provide a summary of the hotel and its amenities
• Coordinate daily needs or special requirements for all hotel guests with other departments
• Recommend restaurants and activities tailored to guests’ abilities, skills, and interests
• Maintain and settle the cash bank daily
• Accept, modify, and cancel reservations
• Coordinate with housekeeping to ensure rooms are clean, tidy, and fully furnished
• Comply with all hotel and Aspen One policies
• Assist in emergency and security procedures as directed by management
• Complete tasks and projects delegated by your manager and assist other departments as needed
• Other duties as assigned

Requirements

• High School Diploma or equivalent preferred
• 1 year of customer or guest experience preferred
• Previous front desk experience preferred
• Basic knowledge of local mountain, town activities, and events
• Familiarity with industry terminology and company policies

Skills

• Strong problem-solving and critical-thinking skills
• Active listening and interpersonal skills to personalize the guest experience
• Professionalism in a fast-paced environment
• Strong attention to detail
• Ability to work independently with minimal supervision
• Ability to work effectively in team settings

Work Environment & Physical Demands

• Ability to stand, walk, or be on your feet for extended periods
• Kneeling and bending may be required
• Regularly work indoors with no adverse conditions
• Occasionally lift, push, or pull up to 50 lbs. individually or with assistance

Benefits

• Paid Time Off Programs
• Employee Ski Pass
• Other company perks

Enrollment dates differ across the various programs. This position is classified as regular part-time.