Front Desk Agent - Hotel Operations
Seminole Casino Hotel Immokalee · Immokalee, FL · 2 wk ago
ManagementPart-time
Responsibilities
- Registers arriving guests by completing appropriate paperwork and obtaining proper payment information.
- Settles account balances of departing guests by accepting payment and handling cash drawer.
- Engages guests in property promotions and amenities to ensure they best enjoy all the casino/hotel offers during their current and future visits.
- Anticipates guest needs and responds to requests and concerns to ensure guest satisfaction.
- Assists Bell Concierge with delivery as necessary.
- Acts as team support to all other Hotel Operations, specifically Bell, Facilities and Housekeeping, to ensure operations run smoothly and guest expectations are exceeded.
Qualifications
- High school diploma or equivalent required.
- One year of customer service experience preferred.
- Ability to communicate effectively both verbally and in writing.
- Basic computer skills including Microsoft Office.
Benefits
- Comprehensive benefits package
- Health insurance
- Paid time off
- Employee discounts on hotel and casino services
Skills
- Customer service orientation
- Attention to detail
- Problem-solving skills
- Excellent communication skills
Pay
- Salary range: $15 - $20 per hour
Schedule
- Variable schedule to accommodate shifts needed
Company Information
The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.