Front Desk Agent (Hotel)

Responsibilities

• Aid Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries and provide assistance in a timely, friendly, and efficient manner.
• Provide driving and/or walking directions to guests to local destinations.
• Ensure a high level of product knowledge of the hotel, including directions, hours of operation, hotel services, events, and local attractions.
• Aid fellow team members and other departments as needed to maintain positive working relationships.
• Assist with providing or obtaining accurate information.

Qualifications

• Passion for exceptional guest experiences.
• Integrity, urgency, and discipline.
• A strong customer focus, adaptability, and dependability.