Front Desk Agent (Hotel)

Responsibilities

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries and in a timely, friendly and efficient manner.
• Provide driving and/or walking directions to guests to local destinations.
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions.
• Aid fellow team members and other departments wherever necessary to maintain positive working relationships.
• Assist with guest check-in/out.
• Respond to guest inquiries efficiently.
• Maintain hotel product knowledge.
• Support team members and other departments.

Qualifications

• Passion for exceptional guest experiences.
• Integrity, urgency, and discipline.
• Strong customer focus, adaptability, and dependability.