Front Desk Agent - Historic Hilton Fort Worth Downtown

Greeting and Communication

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.

Assistance with Reservations

• Promptly, accurately and efficiently check in and out guests.
• Absorb and block reservations when necessary.

Financial Management

• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.

Knowledge of Systems

• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.

Special Requests and Cancellation Procedures

• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Know and follow cancellation procedures and relocation procedures when necessary.