Front Desk Agent - Hilton Tampa Airport Westshore

Greet and communicate cordially with guests

• Promptly and professionally check in and out of the hotel
• Aid in pre-registration and reservation blocking when needed

Financial Management

• Accurately manage cash handling, including receiving payments and providing correct change
• Have complete knowledge of Front Office computer or manual systems, including daily transactions and infrequent ones

Special Requests and Room Management

• Review reservations with special requests and block rooms accordingly
• Know hotel rates, discounts, and how to handle them
• Have working knowledge of reservations and procedures, including taking same-day reservations

Cancellation and Relocation Procedures

• Follow cancellation and relocation procedures when necessary